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How do I know if I am running a fake version of firefox and if I am, how do I correct this? I think I got it from mozilla.org but I am not sure?

Posted

I see on others' computers that they have an orange window that says firefox in the upper left hand corner but mine doesn't. And when I checked to see what version I am running, it said 18.0, yet I see questions only to version 4 and 5? I am not computer savvy so if I do have a fake version, will it be hard for me to fix? And if this is a fake version, how do I know that this is not going to the 'fake' company for support? When I try to search for something from the start page, in the center of the screen, it will not search. I have seen 2 different solutions regarding 'safe-mode' and default back to the beginning, but they both seem a little scary and I am uneasy trying either one. Is there any way you can help me get this figured out? I just got this laptop for Christmas and I am already having this problem with firefox. I play farmville on facebook everyday and my son says that is the reason I am messing up the laptop. Please help me fix this. This is my first laptop and I do not want to screw it up right away. I appreciate your assistance in this matter. Lisa

Chosen solution

You have Firefox 18, which is the most recent version of Firefox, (check www.getfirefox.com). So you don't have a "fake" version.

If you'd like to try to resolve the issues you have in firefox, reset it. Reset Firefox – easily fix most problems

The reason you don't have the orange button is because you are on Windows XP, which defaults to the older style menu bar.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • npsitesafety
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • 4.1.10329.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Motive Plugin for Mozilla Browsers
  • npdivxplayerplugin
  • DivX Web Player version 1.5.0.52
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

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Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6642 answers

Chosen Solution

You have Firefox 18, which is the most recent version of Firefox, (check www.getfirefox.com). So you don't have a "fake" version.

If you'd like to try to resolve the issues you have in firefox, reset it. Reset Firefox – easily fix most problems

The reason you don't have the orange button is because you are on Windows XP, which defaults to the older style menu bar.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

The orange Firefox menu button is hidden by default on Windows XP.

You see the orange (on Linux gray) Firefox menu button if the Menu Bar is hidden.

You can hide or make the Menu bar visible via View > Toolbars or via Firefox > Options or right-click a toolbar.

If you need to access the hidden Menu bar then press the F10 key or tap the Alt key to make the Menu Bar appear temporarily.