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Webmail not working since upgrade to 18.0

Posted

Since upgrading to Firefox 18.0 I am not able to forward mail from my Verizon email web client. I get a message saying "This message may have been deleted or moved to another folder. This initially started when I upgraded Firefox on a MacBook Pro running OSx Lion. In this case I am using a Dell Studio 1749 running Windows 7 Home premium. This morning i logged in to Verizon email on my Dell using Firefox v 15.0.1 The Verizon email client worked fine and would forward and send new mail. Upon upgrading the Dell to Firefox v 18.0. I can no longer send or forward mail using the Verizon client. If there is not a fix for this problem is there a way I can back up to v 15.0.1?

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-In 4.0.4.0
  • Google Update
  • McAfee MSC FF plugin DLL
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • SiteAdvisor
  • 5.1.10411.0
  • GEPlugin
  • NPWLPG
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

Thanks, That did correct the original problem which is a great help! By clicking the "Reset Firefox" button I am now able to send mail from the Verizon on line client.

Unfortunately, on opening the mail site I have now lost certain icons such as the "Compose" mail icon. Do you have any thoughts on restoring the icons?

Again, thanks for the solution.