My computer is trying to upgrade from 17.0.1 to 18 but doesn't get past 8.3MB have tried several times

I have been having various problems with the internet over the last few weeks, my daughter told me that her computer had just upgraded Firefox and mine should have done the same. when she took me through the steps we discovered that the update was only getting to 8.3MB of the 12MB in the update and then it just keeps at that - I tried a couple times last night and then again this morning leaving the computer running for well over an hour, but still it remained at 8.3MB. The internet is slow. I am having trouble with emails and video on some websites is not coming up - even on websites that I was using everyday only a week ago.

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