Question

Crashing on start up, auto-updating even when disabled & not allowing a safe toolbar add-on to download

I have followed all of the steps in all of the relevant help articles (http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash), and nothing has fixed this problem.

I was running v17, and yesterday it auto-updated to v18 when I opened firefox. As soon as it updated it crashed, pressing 'restart firefox' did nothing, I could only quit. So I found an old install file, went back to v17, checked the option to ask permission before updating, run malwarebytes and spybot, so my PC is clean. This morning, same thing happened - auto update with no warning or permission given. Crashed. Repeatedly, restarted, closed everything else that was running, uninstalled and reinstalled the older stable version. Both times I spent a long time reinstalling add ons and themes. On top of that my goodapp toolbar from goodsearch will no longer be installed by firefox because 'it can't modify the necessary files'. All other add ons work fine, and I was using this toolbar with no issues in v17 only yesterday.
The second reinstall I clicked the option 'never check for updates'. But tonight, when I opened firefox, it updated without warning to v18 again and I was ready to switch to chrome after a decade of using this browser. There was no Firefox (safe mode) to run from my program files, and since I couldn't open the browser at all before it crashed, all I could do was uninstall and reinstall v17 for the third time in 24 hours and as you can imagine I am not very happy that your so-called stable release is anything but that. I think with the number of people having problems that you should stop work on v20 and actually accept there is a problem with this release instead of trying to blame it on malware.

Latest crash report ID: bp-3ea35888-008f-4e21-b31f-023002130112

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