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Since version 18 update, printing using doPDF virtual printer crashes.


I use doPDF to print web pages as pdf. Since the update to firefox 18, when I try to print using doPDF, the dialog box hangs and has to be manually closed. I reinstalled firefox 17 and it works find.

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.5 r502
  • Fire IE DLL
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • PDF-XChange Viewer Netscape Gecko Plugin
  • Google Update
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 1.3
  • 5.1.10411.0
  • Logitech Device Detection
  • Logitech Harmony Remote Plugin


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

Donnie 31 solutions 331 answers

It's likely not fully or partially compatible with the latest version of FF, compatibility of add-ons is the responsibility of the developer of the extension or add-on being offered, to both support & ensure stability with not only FF but other applications compatibility as well. This would be best handled by contacting the developer directly.

Question owner

Thanks, but it's not an addon. It's a virtual printer that "prints" to a pdf. Works with any windows pgm - looks just like a regular printer on the system.

  • Top 10 Contributor
  • Moderator
3195 solutions 24386 answers

Do you have that problem when running in the Firefox SafeMode?

Question owner

Well, I went back to Firefox 17. I uninstalled and then reinstalled doPDF. Updated again to Firefox 18. Now it's working.

Glad that it seems to be working now, for whatever reason.

Thanks for your help.