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cannot download and install programs such as google / zone alarm etc


I am lucky to have FireFox -as windows xp and ie 7 or 8 not sure which do not work - but when I try to download and install programs - does not happen - thanks for any help

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  • Top 25 Contributor
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252 solutions 3023 answers

Hello ginnpr,

Thanks for posting here on the Mozilla Support Forum! We are always glad to have you as a user of Firefox.

Have you tried the steps outlined in What to do if you can't download or save files yet?


Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! http://mzl.la/OJtpch

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Modified by Andrew

  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Question owner

I had Malware - zone-alarm - mse - Malware does not even work anymore - runtime errors - can't update latest zone - mse - so far is ok - also - can't run or update sophos - or sysbot I am lucky I can at least use the computer for a few things Thanks again for any help

Question owner

checked this link out - nothing seems to work - all downloads are listed as "binary" - then when runs - get run-time error Thanks

  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

Tried this - did not work - not quite sure what the problem is - hope it gets corrected soon!!!