X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Very slow response to online banking

  • No replies
  • 1 has this problem
  • 4 views
Posted

On the Nationwide UK online banking website certain transactions take an age on Firefox 18 (and all previous versions that I remember) which happen without delay on Chrome. The transactions are usually transfers between accounts which have several steps over a series of pages. Submitting each page appears to happen swiftly but in fact a status message remains on the new page saying 'Waiting for onlinebanking.nationwide.co.uk'. This typically remains for 20 seconds to a minute. If I don't notice this and submit the next page before it goes away the whole transaction locks up and I have to start again.

Windows XP Home SP 3, 4GB RAM Intel 2GHz DualCore. The problem is 100% reproducable on my system. I've called Nationwide and they say they can't fix it. It always works fine with no delays at all on Chrome. I've tried with Firefox in safe mode and get the same problem.

Additional System Details

Installed Plug-ins

  • Google Update
  • npsitesafety
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Foxit Reader Plug-In For Firefox and Netscape
  • 4.1.10329.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • npsharedview
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Add Bookmark Here ²
17.0.20121128
false
abhere2@moztw.org
Add-on Builder Helper
1.4
false
jid0-t3eeRQgGANLCH9c50lPqcTDuNng@jetpack
Add-on Compatibility Reporter
2.0
false
compatibility@addons.mozilla.org
All-in-One Sidebar
0.7.18
false
{097d3191-e6fa-4728-9826-b533d755359d}
Autocopy
1.0.8
false
{0FED7D55-65D4-47b6-A6DE-9A4ADB55355F}
AVG Security Toolbar
14.0.0.12
false
avg@toolbar
Clearly
7.3346.272.999
false
readable@evernote.com
Cutyfox URL Shortener (bit.ly, is.gd, goo.gl)
1.4.1
false
cutyfox@apps.metzweb.net
DOM Inspector
2.0.13
false
inspector@mozilla.org
Easy YouTube Video Downloader
6.7
false
{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
Evernote Web Clipper
5.4.1
false
{E0B8C461-F8FB-49b4-8373-FE32E9252800}
Firebug
1.11.1
false
firebug@software.joehewitt.com
FoxTab
1.4.5
false
{ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}
Google Toolbar for Firefox
7.1.20110512W
false
{3112ca9c-de6d-4884-a869-9855de68056c}
googlebar
0.9.20.05
false
{6b6601f1-361e-4b9f-bb6d-f8305000e4f6}
Groowe Search Toolbar
1.6.9
false
{268ad77e-cff8-42d7-b479-da60a7b93305}
IE Tab 2 (FF 3.6+)
4.12.22.2
false
{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
Java Console
6.0.33
false
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
false
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Java Console
6.0.37
false
{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
Java Quick Starter
1.0
false
jqs@sun.com
Link Alert
1.0.2
false
linkalert.conlan@addons.mozilla.com
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
NoScript
2.6.4.2
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
pogle (2)
initial
false
jid0-5bfhb0cOqKndUo17cjmCh8tzjWs@jetpack
Session Manager
0.7.9.4
false
{1280606b-2510-4fe0-97ef-9b5a22eafe30}
Stylish
1.3.1
false
{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
TabGroups Manager
2011.11.28.1
false
{ca526f8b-9e0a-4756-9077-19d6f3e64ea8}
ViewSourceWith
0.9.1.1
false
{eecba28f-b68b-4b3a-b501-6ce12e6b8696}
Web Developer
1.2.2
false
{c45c406e-ab73-11d8-be73-000a95be3b12}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
552960
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.history_expire_days_min
30
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.useDBForOrder
true
browser.startup.homepage_override.buildID
20130104151925
browser.startup.homepage_override.mstone
18.0
browser.tabs.onTop
false
browser.tabs.warnOnClose
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.ipc.plugins.enabled.npietab2.dll
true
extensions.checkCompatibility
false
extensions.checkCompatibility.10.0
false
extensions.checkCompatibility.10.0a
false
extensions.checkCompatibility.11.0a
false
extensions.checkCompatibility.12.0
false
extensions.checkCompatibility.12.0a
false
extensions.checkCompatibility.3.6
false
extensions.checkCompatibility.3.6.previous
false
extensions.checkCompatibility.3.6b
false
extensions.checkCompatibility.3.6b.previous
false
extensions.checkCompatibility.3.6p
false
extensions.checkCompatibility.3.6p.previous
false
extensions.checkCompatibility.3.6pre
false
extensions.checkCompatibility.3.6pre.previous
false
extensions.checkCompatibility.3.7a
false
extensions.checkCompatibility.3.7a.previous
false
extensions.checkCompatibility.4.0
false
extensions.checkCompatibility.4.0.previous
false
extensions.checkCompatibility.4.0b
false
extensions.checkCompatibility.4.0b.previous
false
extensions.checkCompatibility.4.0p
false
extensions.checkCompatibility.4.0p.previous
false
extensions.checkCompatibility.4.0pre
false
extensions.checkCompatibility.4.0pre.previous
false
extensions.checkCompatibility.4.2
false
extensions.checkCompatibility.4.2.previous
false
extensions.checkCompatibility.4.2a
false
extensions.checkCompatibility.4.2a.previous
false
extensions.checkCompatibility.4.2b
false
extensions.checkCompatibility.4.2b.previous
false
extensions.checkCompatibility.4.2p
false
extensions.checkCompatibility.4.2p.previous
false
extensions.checkCompatibility.4.2pre
false
extensions.checkCompatibility.4.2pre.previous
false
extensions.checkCompatibility.5.0
false
extensions.checkCompatibility.5.0.previous
false
extensions.checkCompatibility.5.0a
false
extensions.checkCompatibility.5.0a.previous
false
extensions.checkCompatibility.5.0b
false
extensions.checkCompatibility.5.0b.previous
false
extensions.checkCompatibility.5.0p
false
extensions.checkCompatibility.5.0p.previous
false
extensions.checkCompatibility.5.0pre
false
extensions.checkCompatibility.5.0pre.previous
false
extensions.checkCompatibility.6.0
false
extensions.checkCompatibility.6.0.previous
false
extensions.checkCompatibility.6.0a
false
extensions.checkCompatibility.6.0a.previous
false
extensions.checkCompatibility.7.0
false
extensions.checkCompatibility.7.0.previous
false
extensions.checkCompatibility.7.0a
false
extensions.checkCompatibility.7.0a.previous
false
extensions.checkCompatibility.8.0
false
extensions.checkCompatibility.8.0.previous
false
extensions.checkCompatibility.8.0a
false
extensions.checkCompatibility.8.0a.previous
false
extensions.checkCompatibility.9.0
false
extensions.checkCompatibility.9.0a
false
extensions.checkCompatibility.nightly
false
extensions.checkCompatibility.nightly.previous
false
extensions.checkCompatibility.previous
false
extensions.lastAppVersion
18.0
general.useragent.extra.anttoolbar
Ant.com Toolbar 2.0
general.useragent.extra.firefox
Firefox/3.0.8,
network.cookie.prefsMigrated
true
network.http.max-persistent-connections-per-server
18
network.http.use-cache
false
places.database.lastMaintenance
1357517986
places.history.expiration.transient_current_max_pages
93928
places.history.expiration.transient_optimal_database_size
137621422
places.last_vacuum
1298200525
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
true
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size
6357097
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
PDF995
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.printer_EPSON_Stylus_Photo_870.print_bgcolor
false
print.printer_EPSON_Stylus_Photo_870.print_bgimages
false
print.printer_EPSON_Stylus_Photo_870.print_command
print.printer_EPSON_Stylus_Photo_870.print_downloadfonts
true
print.printer_EPSON_Stylus_Photo_870.print_edge_bottom
0
print.printer_EPSON_Stylus_Photo_870.print_edge_left
0
print.printer_EPSON_Stylus_Photo_870.print_edge_right
0
print.printer_EPSON_Stylus_Photo_870.print_edge_top
0
print.printer_EPSON_Stylus_Photo_870.print_evenpages
true
print.printer_EPSON_Stylus_Photo_870.print_footercenter
print.printer_EPSON_Stylus_Photo_870.print_footerleft
print.printer_EPSON_Stylus_Photo_870.print_footerright
print.printer_EPSON_Stylus_Photo_870.print_headercenter
print.printer_EPSON_Stylus_Photo_870.print_headerleft
print.printer_EPSON_Stylus_Photo_870.print_headerright
print.printer_EPSON_Stylus_Photo_870.print_in_color
true
print.printer_EPSON_Stylus_Photo_870.print_margin_bottom
0.0666666701436043
print.printer_EPSON_Stylus_Photo_870.print_margin_left
0.5
print.printer_EPSON_Stylus_Photo_870.print_margin_right
0.5
print.printer_EPSON_Stylus_Photo_870.print_margin_top
0.0666666701436043
print.printer_EPSON_Stylus_Photo_870.print_oddpages
true
print.printer_EPSON_Stylus_Photo_870.print_orientation
0
print.printer_EPSON_Stylus_Photo_870.print_page_delay
50
print.printer_EPSON_Stylus_Photo_870.print_pagedelay
500
print.printer_EPSON_Stylus_Photo_870.print_paper_data
1
print.printer_EPSON_Stylus_Photo_870.print_paper_height
11.00
print.printer_EPSON_Stylus_Photo_870.print_paper_size
6357097
print.printer_EPSON_Stylus_Photo_870.print_paper_size_type
0
print.printer_EPSON_Stylus_Photo_870.print_paper_size_unit
0
print.printer_EPSON_Stylus_Photo_870.print_paper_width
8.50
print.printer_EPSON_Stylus_Photo_870.print_reversed
false
print.printer_EPSON_Stylus_Photo_870.print_scaling
0.85
print.printer_EPSON_Stylus_Photo_870.print_shrink_to_fit
false
print.printer_EPSON_Stylus_Photo_870.print_to_file
false
print.printer_EPSON_Stylus_Photo_870.print_unwriteable_margin_bottom
0
print.printer_EPSON_Stylus_Photo_870.print_unwriteable_margin_left
0
print.printer_EPSON_Stylus_Photo_870.print_unwriteable_margin_right
0
print.printer_EPSON_Stylus_Photo_870.print_unwriteable_margin_top
0
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_bgcolor
false
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_bgimages
false
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_command
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_downloadfonts
true
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_evenpages
true
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_footercenter
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_footerleft
&PT
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_footerright
&D
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_headercenter
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_headerleft
&T
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_headerright
&U
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_in_color
true
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_margin_bottom
0.5
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_margin_left
0.5
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_margin_right
0.5
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_margin_top
0.5
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_oddpages
true
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_orientation
0
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_pagedelay
500
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_paper_data
9
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_paper_height
297.00
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_paper_size
6357097
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_paper_size_type
0
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_paper_size_unit
1
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_paper_width
210.00
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_reversed
false
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_scaling
1.00
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_shrink_to_fit
true
print.printer_Epson_Stylus_Photo_870_ESC/P_2.print_to_file
false
print.printer_Foxit_PDF_Printer.print_bgcolor
false
print.printer_Foxit_PDF_Printer.print_bgimages
false
print.printer_Foxit_PDF_Printer.print_command
print.printer_Foxit_PDF_Printer.print_downloadfonts
true
print.printer_Foxit_PDF_Printer.print_evenpages
true
print.printer_Foxit_PDF_Printer.print_footercenter
print.printer_Foxit_PDF_Printer.print_footerleft
&PT
print.printer_Foxit_PDF_Printer.print_footerright
&D
print.printer_Foxit_PDF_Printer.print_headercenter
print.printer_Foxit_PDF_Printer.print_headerleft
&T
print.printer_Foxit_PDF_Printer.print_headerright
&U
print.printer_Foxit_PDF_Printer.print_in_color
true
print.printer_Foxit_PDF_Printer.print_margin_bottom
0.5
print.printer_Foxit_PDF_Printer.print_margin_left
0.5
print.printer_Foxit_PDF_Printer.print_margin_right
0.5
print.printer_Foxit_PDF_Printer.print_margin_top
0.5
print.printer_Foxit_PDF_Printer.print_oddpages
true
print.printer_Foxit_PDF_Printer.print_orientation
0
print.printer_Foxit_PDF_Printer.print_pagedelay
500
print.printer_Foxit_PDF_Printer.print_paper_data
1
print.printer_Foxit_PDF_Printer.print_paper_height
11.00
print.printer_Foxit_PDF_Printer.print_paper_size
6357097
print.printer_Foxit_PDF_Printer.print_paper_size_type
0
print.printer_Foxit_PDF_Printer.print_paper_size_unit
0
print.printer_Foxit_PDF_Printer.print_paper_width
8.50
print.printer_Foxit_PDF_Printer.print_reversed
false
print.printer_Foxit_PDF_Printer.print_scaling
1.00
print.printer_Foxit_PDF_Printer.print_shrink_to_fit
true
print.printer_Foxit_PDF_Printer.print_to_file
false
print.printer_PDF995.print_bgcolor
false
print.printer_PDF995.print_bgimages
false
print.printer_PDF995.print_command
print.printer_PDF995.print_downloadfonts
true
print.printer_PDF995.print_edge_bottom
0
print.printer_PDF995.print_edge_left
0
print.printer_PDF995.print_edge_right
0
print.printer_PDF995.print_edge_top
0
print.printer_PDF995.print_evenpages
true
print.printer_PDF995.print_footercenter
print.printer_PDF995.print_footerleft
print.printer_PDF995.print_footerright
print.printer_PDF995.print_headercenter
print.printer_PDF995.print_headerleft
print.printer_PDF995.print_headerright
print.printer_PDF995.print_in_color
true
print.printer_PDF995.print_margin_bottom
0.0666666701436043
print.printer_PDF995.print_margin_left
0.5
print.printer_PDF995.print_margin_right
0.5
print.printer_PDF995.print_margin_top
0.0666666701436043
print.printer_PDF995.print_oddpages
true
print.printer_PDF995.print_orientation
0
print.printer_PDF995.print_page_delay
50
print.printer_PDF995.print_pagedelay
500
print.printer_PDF995.print_paper_data
1
print.printer_PDF995.print_paper_height
11.00
print.printer_PDF995.print_paper_size
6357097
print.printer_PDF995.print_paper_size_type
0
print.printer_PDF995.print_paper_size_unit
0
print.printer_PDF995.print_paper_width
8.50
print.printer_PDF995.print_reversed
false
print.printer_PDF995.print_scaling
0.85
print.printer_PDF995.print_shrink_to_fit
false
print.printer_PDF995.print_to_file
false
print.printer_PDF995.print_unwriteable_margin_bottom
0
print.printer_PDF995.print_unwriteable_margin_left
0
print.printer_PDF995.print_unwriteable_margin_right
0
print.printer_PDF995.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Matrox Millennium G550 PCIe
Adapter Drivers
G400DHD
Adapter RAM
Unknown
Device ID
0x2527
Direct2D Enabled
Blocked for your graphics card because of unresolved driver issues.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
2-6-2009
Driver Version
6.0.6.0
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics card because of unresolved driver issues.
Vendor ID
0x102b
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0