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firefox 18 crashes every time I close a tab

Posted

I open firefox and it goes to my homepage (used both animalrescuesite.com & google.com). I open a second tab. If I close the homepage tab, firefox crashes. If I open a third tab and close the 2nd or 1st, it crashes. It crashed so often, I reinstalled firefox 17 to make this report. I run Win7 32 bit. Let me know what else you need to know. Thank you. I love using firefox, but this is a deal breaker if I can't fix it.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • VLC media player Web Plugin 2.0.2
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Google Update
  • Amazon MP3 Downloader Plugin 1.0.17
  • 5.1.10411.0
  • DivX Plus Web Player version 2.2.0.52
  • GEPlugin
  • DivX VOD Helper Plug-in
  • 2,5,3,1
  • Shockwave Flash 9.0 r45

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.5
true
adblockpopups@jessehakanen.net
DivX Plus Web Player HTML5 <video>
2.1.2.145
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Forecastfox
2.2.2
true
{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
Norton Toolbar
2012.5.10.1
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Weather Watcher Live
1.0.17
true
weatherwatcherlive@singerscreations.com
1-ClickWeather
1.1.9.2
false
{DCBD1271-D228-4082-9FBC-36D9B7660B03}
HP Smart Web Printing
4.51
false
smartwebprinting@hp.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
www.animalrescuesite.com
browser.startup.homepage_override.buildID
20130107124423
browser.startup.homepage_override.mstone
17.0.2
extensions.lastAppVersion
17.0.2
gfx.direct3d.prefer_10_1
true
keyword.URL
http://www.ask.com/web?o=APN10506&l=dis&gct=kwd&qsrc=2869&prt=360&chn=retail&geo=US&ver=6&q=
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
87221
privacy.clearOnShutdown.passwords
true
privacy.clearOnShutdown.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
Graphics
Adapter Description
NVIDIA GeForce GTX 560 Ti
Vendor ID
0x10de
Device ID
0x1200
Adapter RAM
1023
Adapter Drivers
nvd3dum nvwgf2um,nvwgf2um
Driver Version
9.18.13.697
Driver Date
10-2-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti ) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

sarinapixie 0 solutions 9 answers

I have the same problem just started this morning (12/01/13) after the update. It crashes pretty much every time I close a tab and also if I close firefox completely. Seems to operate fine as long as you don't close anything!

these are the crash reports: (time is for Queensland, Australia)

bp-8f4a5e5a-70b2-4a50-a9d1-07ea02130112 12/01/2013 12:15 PM

bp-292cb9cd-bf3b-4510-8c39-0d84e2130112 12/01/2013 12:12 PM

bp-2b889609-3c1f-482a-bded-7647d2130111 12/01/2013 9:44AM

bp-9a31f472-b065-4e48-af10-4c0712130111 12/01/2013 9:43 AM

bp-771c8195-bc72-4663-b4c4-db69a2130111 12/01/2013 9:42 AM

bp-49d3369c-c608-4fce-b9f0-4b6672130111 12/01/2013 9:37 AM

bp-ca7122c7-bc4e-47cc-a735-13e502130111 12/01/2013 9:23 AM

bp-5f5bcc04-7446-4944-b144-7bf562130111 12/01/2013 9:23 AM

and it just crashed at 1:20 PM when I closed it after getting the crash reports.

Unfortunately, though I really really prefer Firefox I have gone to using IE as this is too annoying

Modified by sarinapixie

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96759 answers

Hi sarinapixie

You have a problem with your Norton software, possibly Norton Confidential ([@ coffplgn.dll@0x3714 ]).
Make sure that you have the latest Norton updates.

See also:

LumenKnight 0 solutions 1 answers

I am having this problem, too. Whenever I try to close a tab in Firefox 18 on my XP Pro machine, Firefox immediately crashes. I have checked Live Update for my Norton Security Suite and confirmed that I am up to date.

bsieling 0 solutions 2 answers

Norton was the problem for me. Disabled both the Toolbar and Vulnerability Detection solved the problem. Might be fix in the next Norton update.

sarinapixie 0 solutions 9 answers

Thanks for the help. My norton is up to date but I have disabled the norton addons and it's no longer crashing. They both said they'd been updated today so that is most likely the problem, not the firefox update. I'll look out for updates to them over the next few days.

mizwiz 0 solutions 10 answers

Norton was also the problem for me as well even though the 2 plugins reported that they had been updated today. It took a better part of the day to figure it out and I was completely upset that I went through alot of messing with it to figure it out. But then it was earlier than the 2 posts above mine so I had no clue up to that point.

Askar111 0 solutions 1 answers

Helpful Reply

I had the same issue and initially disabled both Norton Extensions but was curious as to why it was not an issue on my wife's PC. Turns out I had Norton Safe Search set as my default search provider. Once I changed this to another provider (click on the down arrow next to the providers icon in the search pane) I was able to reactivate the Norton Extensions and I no longer have any issues.

Modified by Askar111

pg_63 0 solutions 5 answers

Have also been having this problem for days but have just tried to disable my Norton toolbar, but when I go to restart crash!!!

I'm thinking I'm gonna have to use different browser as this is taking forever to get anywhere and is also annoying. I use the internet a lot and having to go through this is just not an option :(

Modified by pg_63

tabcrashing 0 solutions 3 answers

I am still having the same issues, even after I tried some of the solutions listed.

pg_63 0 solutions 5 answers

Finally managed to restart after disabling norton tool bar, and so far so good, seems to be working again, haven't had a crash................................ yet, hopefully this has resolved the problem.

mizwiz 0 solutions 10 answers

Helpful Reply

I switched from Norton 360 to Norton Antivirus (wrong product was ordered by mistake) but nephew says the latter is better anyway (less bloat). LiveUpdate has patches that fix Norton products but I have one plugin that is disabled (Norton Identity Safe Toolbar) and one that is OK (Norton Vulnerability Protection). I didn't use the disabled plugin anyway ... but at least Firefox 18 is not crashing anymore.

Pg_63, when you restart after the crash, keep going to your plugin tab and make sure Norton gets disabled. Sometimes it tries to restore with the plugin enabled and that's why it is still crashing. Instead of saying restore, hit "CLOSE" and then it will allow you to disable that plugin. That's what I had to do when I had Norton 360 and it kept crashing, even after I thought I had disabled the plugin.

rapost 0 solutions 4 answers

My problem with Firefox crashing after closing tabs started when I renewed my Norton 360 subscription 23 days ago. I arrived at a solution after reading the replies at this topic and searching MozillaZine.

I did not have to delete the Norton toolbar from Firefox but instead disabled both Norton Safe Web and Safe Search by right-clicking on the toolbar and clicking on the boxes to disable both. Now the tabs close without crashing the browser.

Here is a more severe solution that refers to the coffplgn.dll file mentioned at the reply by Moderator cor-el on Jan 11. Uninstalling toolbars

Modified by rapost

bikebrains 2 solutions 25 answers

This situation may have been related to the problem but, at the time of this entry, the problem has gone away. Disabling all or a portion of your security system is unadvisable.

bikebrains 2 solutions 25 answers

Having Norton Safe Search set as a default search provider was not the cause of the problem. I had the default set to Google but I still had the problem. Whatever the problem was, it has gone away so please return your security system to its proper settings.

mizwiz 0 solutions 10 answers

yahoo!!!!! All Norton plugins are working and there are no crashes now. It must have applied the patches and now I like Firefox 18 again. Hope everyone else has success too.

tabcrashing 0 solutions 3 answers

Still not working for me...updated and still crashing....what did you do?

mizwiz 0 solutions 10 answers

If it is still crashing, you have not successfully disabled the Norton Toolbar plugin. This is only a temporary workaround to stop FF18 from crashing and not meant to be a permanent solution. When it stops crashing when closing the tabs, then LiveUpdate will install the patch and it will automatically enable the plugin for you.

sarinapixie 0 solutions 9 answers

I have just looked at my add-ons and both Norton toolbar and Norton Vulnerability Protection have:

*name* is incompatible with Firefox 18 - last updated Mon 14 January 

I checked for updates and it says none are found, so must be a fix coming soon from Norton, they usually do it at some point.

Disabling both I have had no more crashing issues, I was also using google as my default search.

I will do a norton update now and see

mizwiz 0 solutions 10 answers

My plugins said they were incompatible most of today as well. The patches will be *automatically* applied when LiveUpdate fetches them for you. That is the fix from Norton as stated on their site.

sarinapixie 0 solutions 9 answers

Mizwiz your post wasn't there when I started typing,

Applying the patch now