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its getting so bad that I don't know if the screen will go blank or freeze before I can send this

Posted

I don't seem to be able to use Mozilla for very long as it freezes or the screen goes white or it closes down and reverts to something I have closed down. I have taken mozilla back to factory settings 3 times tried to clear anything that might not be compatible, but I'm not confident enough to go to far

Chosen solution

Which security software (firewall, anti-virus) do you have?

Try to remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • BlackBerry WebSL Browser Plug-In
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.1.10329.0
  • Picasa plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Plays games at king.com
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96785 answers

Chosen Solution

Which security software (firewall, anti-virus) do you have?

Try to remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Question owner

I am not sure what worked, I did lots of things including updating all window elements. Fingers crossed I think it may have done the trick. Thank you