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why is there a new tab on startup about firefox android...and i cant stop it from showing up

Posted

i have a extra tab coming up on start up of firefox...it is a ad.for firefox android....how do i get rid of this....it keeps coming up every time

i have a extra tab coming up on start up of firefox...it is a ad.for firefox android....how do i get rid of this....it keeps coming up every time

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-In 4.0.4.0
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.0.2
  • 5.1.10411.0
  • GEPlugin
  • VDownloader browser plug-in
  • NPWLPG
  • Zeon PDF Plugin For Mozilla

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Andrew
  • Moderator
277 solutions 3569 answers

Hello brodattaway,

Thank you for posting on Mozilla Support. We value and appreciate you as a user.

You must have something installed causing it to pop up everytime. Is this SweetIM?

I would also like to advise you to check your computer for malware; See below.

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!


Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! http://mzl.la/OJtpch

Donate more than $30 and get a T-Shirt! https://donate.mozilla.org/page/contribute/joinmozillaSometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

Hello brodattaway, Thank you for posting on Mozilla Support. We value and appreciate you as a user. You must have something installed causing it to pop up everytime. Is this SweetIM? I would also like to advise you to check your computer for malware; See below. You can try some of the following programs to scan for malware: * [http://www.malwarebytes.org/mbam.php MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://windows.microsoft.com/MSE Microsoft Security Essentials] (A good permanent anti-virus if you don't already have one) Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us! ---- Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! http://mzl.la/OJtpch Donate more than $30 and get a T-Shirt! https://donate.mozilla.org/page/contribute/joinmozillaSometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

Modified by Andrew

cor-el
  • Top 10 Contributor
  • Moderator
12514 solutions 115414 answers

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Use a compressed image type like PNG or JPG to save the screenshot.