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my firefox doesn't respond any more. I have several tabs open, but can't operate on Firefox any more. how can I restart firefox + get the option to restore all?

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Hi, firefox is extremely unstable. This time, the whole screen is light grey, it says firefox is not responding, and the only option I see to end it is closing firefox. But then I would lose all open tabs, which I absolutely can't afford. How can I close firefox and still be able to restore my session? Last time I clicked on the x (Firefox close button) I could not restore anything and all was lost. Regards

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  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 2.0.4.16; .NET4.0C; AskTbORJ/5.15.4.23821)

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iamjayakumars
  • Top 10 Contributor
412 solutions 4877 answers

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.