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Bookmarks missing: No other similar posts/responses have helped me. Is there a Mozilla technician I can talk to?

Posted

It appears my user profile has changed somehow.

I am running Vista SP2 Home Premium with Firefox 17. My settings are the same as the were yesterday (the last time Firefox worked properly), but when I opened Firefox this morning my bookmarks are missing and I cannot add new bookmarks. Also, when attempting to view my history in "Library" nothing is listed, but if I let my cursor sit on "History" without clicking on it (i.e. without opening "Library"), the most recent pages I visited yesterday are listed.

UPDATE: Forgot to mention that none of my toolbars are present and the Add-ons Manager under "Firefox\Add-ons" does not show any plugins, whereas all plugins are shown by accessing "Enabled plugins" via "Troubleshooting Information."

Any guidance would be greatly appreciated.

Modified by pbrown7916

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • npsitesafety
  • VLC media player Web Plugin 2.0.2
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • Enables the interaction of Mathematica content with the latest installed version of Mathematica.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.dont_prompt_on_enter
true
browser.search.useDBForOrder
true
browser.startup.homepage
https://news.google.com/nwshp?hl=en&tab=wn
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
dom.max_script_run_time
0
extensions.lastAppVersion
17.0.1
gfx.blacklist.suggested-driver-version
7.15.10.1666
keyword.URL
http://www.ddlstart.com/s/?src=addrbar&provider=&provider_name=yahoo&provider_code=&partner_id=750&product_id=872&affili…
network.cookie.prefsMigrated
true
network.http.pipelining
true
network.http.pipelining.maxrequests
8
network.http.proxy.pipelining
true
network.security.ports.banned
8118,8123,9050,9051
places.database.lastMaintenance
1357689887
places.history.expiration.transient_current_max_pages
80251
places.last_vacuum
1296844188
plugin.expose_full_path
true
privacy.cpd.formdata
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 965 Express Chipset Family
Vendor ID
0x8086
Device ID
0x2a02
Adapter RAM
Unknown
Adapter Drivers
igdumd32
Driver Version
7.14.10.1322
Driver Date
8-24-2007
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 7.15.10.1666 or newer.
DirectWrite Enabled
false (7.0.6002.18592)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 7.15.10.1666 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 7.15.10.1666 or newer.
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96850 answers

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox Profile Folder.