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I am no longer able to open or download most PDFs from web pages. I have the pop-up blocker turned off in Preferences.

Posted

In recent months I have found that I am unable to download or open PDF documents from web pages. Download links either open a blank page in a new tab or do nothing. PDFs that I am unable to view in Firefox can be viewed and/or downloaded in Safari most of the time and Chrome all of the time so I assume the problem is not my computer or operating system. I recently turned off the pop-up blocker but that did not make a difference. The problem has worsened over the past couple months, it appears that more and more web sites are moving to a different protocol for viewing/downloading PDFs. It used to happen occasionally but now I find that I am unable to view a majority - about 75% - of PDFs. I am using Firefox v18 for Mac with Mac OS X 10.6.8.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.4
  • Simple plug-in that handles Citrix connection files
  • Amazon MP3 Downloader Plugin 1.0.17

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Add to Amazon Wish List Button
1.10
true
amznUWL2@amazon.com
Amazon Browser Bar
3.0.20121002
false
abb@amazon.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size_cached_value
1048576
browser.cache.disk.smart_size.first_run
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130104151948
browser.startup.homepage_override.mstone
18.0
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
browser.tabs.warnOnOpen
false
dom.disable_open_during_load
false
extensions.lastAppVersion
18.0
font.name.serif.x-western
Arial
gfx.blacklist.webgl.msaa
4
keyword.enabled
false
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1357837432
places.history.expiration.transient_current_max_pages
100664
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO
privacy.clearOnShutdown.cookies
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Device ID
0x 863
GPU Accelerated Windows
1/1 OpenGL
Vendor ID
0x10de
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine
AzureCanvasBackend
quartz
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

Helpful Reply

hello ahegarty, you could try using the PDF Viewer addon, for more details also see PDF files are blank or cause an error message on Mac.