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your support forum and signing up

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  • Last reply by Patti

Patti
Patti
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Hello! I had a question to ask today, and when I tried to sign in, it was not working, and I was not sure what my user id was (I was at work and could not look it up). So, I thought I would try signing up, and figured when it saw the same email address, it would tell me I was already signed up. Nope, that did not happen, so now there is a second sign in, which I would like to get rid of. Is that possible?

The other thing is that when I asked my question, it required me to sign in again, using something called "Get Satisfaction" - and that asked me for my email address, and when I entered it and the password for my new registration, it recognized my original account. Help - I am now even more confused.

Thanks!

Hello! I had a question to ask today, and when I tried to sign in, it was not working, and I was not sure what my user id was (I was at work and could not look it up). So, I thought I would try signing up, and figured when it saw the same email address, it would tell me I was already signed up. Nope, that did not happen, so now there is a second sign in, which I would like to get rid of. Is that possible? The other thing is that when I asked my question, it required me to sign in again, using something called "Get Satisfaction" - and that asked me for my email address, and when I entered it and the password for my new registration, it recognized my original account. Help - I am now even more confused. Thanks!

Chosen solution

If you were referring to https://getsatisfaction.com/mozilla_messaging/ then that is the support forum for Mozilla Thunderbird.

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All Replies (3)

NoahSUMO
NoahSUMO
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Hi there. This does sound strange.

What would really help is if you posted the exact website address you used to ask your question. The one that used "Get Satisfaction". Then we can try to clear things up. At this website though, we do not use Get Satisfaction so I believe you visited a completely different website.

Also if you have a second sign-in with this website, please post the username for that 2nd account here. For example, your username here is Pattit.

If you really do not want the 2nd account, we can disable it.

James
James
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Chosen Solution

If you were referring to https://getsatisfaction.com/mozilla_messaging/ then that is the support forum for Mozilla Thunderbird.

Patti
Patti Question owner
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Hi Noah_SUMO and James! Please forgive my silence but I have been having computer problems that are on their way to being resolved.

James, you are right, I have since discovered that when looking for Thunderbird help, as I was, you end up in a totally different place.

I am not sure if there is a problem - but the interesting thing is that while my username here is pattit, on the Thunderbird site my login name is different (the new one I created) but when I post there using the Get Satisfaction, my question shows with my username from here - namely, pattit!

I am assuming that my login name cannot be changed, but my username seems to be carried over the different sites?

Thank you both for your help!!