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Why Firefox crashes?

  • 9 replies
  • 3 have this problem
  • 628 views
  • Last reply by philipp

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Hi everyone I'm Nahuel from Argentina. My (random) problem started 2 or 3 week ago when I have Firefox 17.0.1 (actually I updated to Firefox 18 but it's the same). At any moment Firefox crash and close, even in safe mode, but there isn't a way to reproduce it. The problem can appear when I open Firefox, while I'm reading some news, when I'm checking my mail, so on. I restore and (later) reinstall Firefox but the problem still. Maybe reinstall Windows 7 can solve my problem, but I haven't time to do this right now.

Here is the link to my crash report: https://crash-stats.mozilla.com/report/index/6621f000-a722-48d8-884c-35a482130110

PD : I do the best I can, but I know my english is bad sorry.

Chosen solution

hello nahuel, the crash report that you've linked to indicates that the crash is caused by the adobe flash plugin. you could try downgrading to version 10.3 of the plugin which is still maintained - see solution #2 in the following article: Adobe Flash plugin has crashed - Prevent it from happening again

your english isn't bad at all by the way ;-)

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All Replies (9)

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Chosen Solution

hello nahuel, the crash report that you've linked to indicates that the crash is caused by the adobe flash plugin. you could try downgrading to version 10.3 of the plugin which is still maintained - see solution #2 in the following article: Adobe Flash plugin has crashed - Prevent it from happening again

your english isn't bad at all by the way ;-)

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Its Registry problem, to solve.

  1. Download a registry cleaner and install it.
  2. Open the registry cleaner and scan you computer for free.
  3. Click fix button and you done.

Try Ccleaner

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madperson Thank you so much, I'll try your solution.

Modified by NahuFF

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iamjayakumars I've already do that, I always keep my computer clean and defragmented as possible. Thanks for your answer!

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Nahu, actually you should never use a registry cleaner on your PC, they tend to cause ALOT of problems that are very hard to fix. It's actually possible this issue was caused by a registry cleaner. As for your issue, it seems like a generic Flash issue that has alot of underlying causes (and we aren't sure which yours is). Try using Flash 10.3 as madperson said, also try the following:

Make sure Windows is up to date (check a few times, install every update you can see).

Update your graphics driver. Upgrade your graphics drivers to use hardware acceleration and WebGL

Reset Firefox. Refresh Firefox - reset add-ons and settings

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Tylerdowner Thanks you, but I think I resolved the problem with madperson's solution. My drivers are all updated and, to be honest, I always use Ccleaner to clean bad registry entries and a registry desfragmentator and never had a problem with that. I know that Flash plugin is very problematic, so I disable it and the problem seems to dissapear. If downgrade doesn't work I'll try to do a clean installation of Flash, or try to use HTML5 alternatives if exists. Thanks a lot to all, I'm impressed for the support and the fast answers.

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please help this is my las crash my firefox and other browsers are crushing,all time i hava win 7 64 bit new one and i update all drivers and scan with avg no viruses my computer clean registry with ccleaner,defragmented disc's and all same...crush and keep crushing..sorry for my bad english... AdapterDeviceID: 0x68b8 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0 AvailablePageFile: 15138971648 AvailablePhysicalMemory: 6836576256 AvailableVirtualMemory: 3920965632 BuildID: 20130618035212 CrashTime: 1372502803 EMCheckCompatibility: true Email: bozicnenad67@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1372422193 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68b8, AdapterSubsysID: 1482174b, AdapterDriverVersion: 12.104.0.0

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 300 StartupTime: 1372502508 SystemMemoryUsePercentage: 20 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: https://crash-stats.mozilla.com/daily?p=Firefox&v=20.0 Vendor: Mozilla Version: 22.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :
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I can't understand your problem, What happen exactly? Do you speak Spanish? Because Spanish is my native language and we can understand us better in that language. I don't remember exactly but I think my problem was originated by video's driver configuration and Adobe Flash, since that moment I started to use an uninstaller tool like Revo's uninstaller to do a complete uninstallation from any program. Greetings from Argentina!

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hello nbozi67, since your crashes don't have to be related to those of the original poster NahuFF, please follow this guide and open a new question on the forum for your issue (it's important to include you recent crash IDs starting with bp-). thank you...