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can't save picture from screenshot (Firefox tool)

Posted

Firefox version: 18.0 for Mac 10.8.2 Using firefox tool screenshot to snip the pictures and pop up a window to allow you to edit it. Then press save button to the assigned folder. But the picture is not there. Can't find the picture even by serach function to search the whole computer!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.5
  • QQMailPlugin for Mac 1.0.2.0
  • Tencent FTN Plug-in 1.0.0.6
  • Wangwang Plugin For Mac
  • 显示 Java applet 内容,或者,如果未安装 Java 则可显示占位符。
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Picasa plugin.
  • QuickTime 插件可让您观看网页上各种各样的多媒体内容。要获得更多的信息,请访问 QuickTime 网站。
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • CMB NetBank Security Plugin for Protection of Customer Information.
  • aliedit for cocoa
  • 5.1.10411.0
  • doubleTwist Web Plugin

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

Are you using a Firefox extension to make the screenshots?

If this is the case then can you tell which extension you are using?

Question owner

I don't think it is an extension. Or at least it is not a third-party extension because I can't find it the extension list. I am pretty sure it is a tool come with Firefox. Maybe only available in Chinese version? the icon is right beside the search box. You can do a square clip or clip the whole webpage. I attached the icon picture. Thank you!

cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

Does hovering that icon show a tooltip?

Question owner

I have been using this tool for long time and it works good before. It is just a few weeks ago when this problem comes. I attached another picture to explain. Thank you for your help!

Question owner

Above picture shows a edit window after screenshot. The arrow points a "save" function. it will pop up the file directory to save. Then to confirm. In the past when it works normal, I should be able to find the save picture in that folder. But now, the file will not be in that folder. That's the problem! Thank you!

cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

Can you attach an extension list?

  • Help > Troubleshooting Information
Oleooreo 0 solutions 1 answers

Helpful Reply

I have this same issue and it also happens to the add-ons "Awesome Screenshot", "Screen Grab" and other screenshot extensions that I have used. I even tried to reset firefox and complete a fresh install and the same thing happens. Not sure what is going on. Everything was working fine before but when I got back and it was updated the same symptoms appeared just like the one in this post. I tried to search around for answers but could not find anything that would address this issue in any way

Question owner

应用程序概要

       名称
       Firefox
       版本
       18.0
       用户代理
       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0
       构建配置
         about:buildconfig
 扩展
       名称
       版本
       已启用
       ID
       Clearly
       7.3346.272.999
       true
       readable@evernote.com
       Easy YouTube Video Downloader
       6.7
       true
       {c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
       LastPass
       2.0.0
       true
       support@lastpass.com
       NetVideoHunter
       1.9.5
       true
       netvideohunter@netvideohunter.com
       Places Maintenance
       1.3
       true
       places-maintenance@bonardo.net
       Pocket
       3.0.1
       true
       isreaditlater@ideashower.com
       Test Pilot
       1.2.2
       true
       testpilot@labs.mozilla.com
       Youdao Word Capturer For Firefox
       1.0
       true
       dict@www.youdao.com
       分享工具条
       0.15
       true
       share_all_cn@mozillaonline.com
       附加组件管理器
       0.6.21
       true
       cpmanager@mozillaonline.com
       火狐捷径
       0.12
       true
       quicklaunch@mozillaonline.com
       火狐应用中心
       5.1.8
       true
       livemargins@mozillaonline.com
       火狐主页
       0.9.7
       true
       cehomepage@mozillaonline.com
       Adobe Acrobat - Create PDF
       1.2
       false
       web2pdfextension@web2pdf.adobedotcom
 修改过的重要首选项
     名称
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size_cached_value
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage
       http://i.firefoxchina.cn/
       browser.startup.homepage_override.buildID
       20121231071231
       browser.startup.homepage_override.mstone
       18.0
       dom.mozApps.used
       true
       extensions.lastAppVersion
       18.0
       gfx.blacklist.webgl.msaa
       4
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1357910149
       places.history.expiration.transient_current_max_pages
       104858
       print.macosx.pagesetup-2
       PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       security.warn_viewing_mixed
       false
 图像
       GPU 加速窗口
       1/1 OpenGL
       WebGL 渲染器
       Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
       厂商 ID
       0x8086
       设备 ID
       0x 166
       AzureCanvasBackend
       quartz
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       none
 JavaScript
       增量式垃圾收集器
       true
 可用性
       已激活
       false
       阻止辅助功能
       0
 库版本
       预计最低版本
       正在使用版本
       NSPR
       4.9.4
       4.9.4
       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSUTIL
       3.14.1.0
       3.14.1.0
undertow08 0 solutions 1 answers

Had the same problem and fixed it.... sort of..... This is definitely a firefox issue related to the most recent update. I downgraded to the older version and I was finally able to save screenshots again. You can get the old version here: http://mac.oldapps.com/firefox.php

They say using an older version poses security risks so hopefully Firefox issues an update that corrects this issue right away!

Helpful Reply

It's interesting that the problem is fixed after upgrade to the latest version 19.0 beta. So it looks is the problem of firefox. To the old version, firefox has an issue to open the pdf format online. While from 19.0, it is also fixed. Now we can view the pdf document online directly. It is so good!