X
Tap here to go to the mobile version of the site.

Support Forum

Can I talk to a technician

Posted

I have lost my bookmarks. How do i retrieve them if firefox has been reset

I have lost my bookmarks. How do i retrieve them if firefox has been reset

Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C)

More Information

John Karahalis 3 solutions 66 answers

This support website does not have a live chat feature, but I can help you through these comments.

You can absolutely get your bookmarks back. I will be sure to work with you until you do.

Before we get started, can you please clarify a couple of things?

  1. When you say you reset Firefox, do you mean you followed these steps?
  2. Did your bookmarks disappear before or after you reset Firefox?
This support website does not have a live chat feature, but I can help you through these comments. You can absolutely get your bookmarks back. I will be sure to work with you until you do. Before we get started, can you please clarify a couple of things? # When you say you reset Firefox, do you mean you followed [https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems these steps]? # Did your bookmarks disappear before or after you reset Firefox?
John99
  • Top 25 Contributor
  • Moderator
695 solutions 9602 answers

I will leave you in the capable hands of openjck
I had drafted a reply but not initially sent it and so I may as well post it as you may find the information of interest:


I wonder exactly what you did when you say firefox as been reset

The Firefox reset feature should preserve any bookmarks

It may hep to know what you did that resulted in the bookmarks being lost. Meanwhile I suggest that you immediately back up your Firefox profile, as that will preserve files that may include recent automated backups of your bookmarks.

Note if you do try restoring bookmarks it is worth making frequent backups of the bookmarks as attempts to restore will overwrite whatever currently exists (Unless you are importing HTML which is appended).

See also

Hopefully you will at least have a very recent automated backup of the bookmarks that you are able to restore by reading following the instructions in the above articles.

In future it may be good practice to make some bookmark backups.


Can I talk to a technician

Unfortunately Firefox does not provide a live support or telephone support service. (A live chat support service did exist, but has recently been discontinued)

I will leave you in the capable hands of ''openjck'' <br />I had drafted a reply but not initially sent it and so I may as well post it as you may find the information of interest: ------------ I wonder exactly what you did when you say ''firefox as been reset'' The Firefox reset feature should preserve any bookmarks *[[Reset Firefox – easily fix most problems#w_what-does-the-reset-feature-do]]_what-does-the-reset-feature-do It may hep to know what you did that resulted in the bookmarks being lost. Meanwhile I suggest that you immediately back up your Firefox profile, as that will preserve files that may include recent automated backups of your bookmarks. * see [[Back up and restore information in Firefox profiles]] Note if you do try restoring bookmarks it is worth making frequent backups of the bookmarks as attempts to restore will overwrite whatever currently exists (Unless you are importing HTML which is appended). See also * [[Restore bookmarks from backup or move them to another computer]] * [[Recover lost or missing Bookmarks]] Hopefully you will at least have a very recent automated backup of the bookmarks that you are able to restore by reading following the instructions in the above articles. In future it may be good practice to make some [https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them#w_manual-backup bookmark backups]. -------------- ''Can I talk to a technician'' Unfortunately Firefox does not provide a live support or telephone support service. (A ''live chat'' support service did exist, but has recently been discontinued)
cor-el
  • Top 10 Contributor
  • Moderator
12277 solutions 113711 answers

Do you still have an Old Firefox Data folder on the desktop as the result of the Firefox Reset?

Do you still have an Old Firefox Data folder on the desktop as the result of the Firefox Reset? *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

Question owner

I do have an old firefox data folder on desktop

I do have an old firefox data folder on desktop
cor-el
  • Top 10 Contributor
  • Moderator
12277 solutions 113711 answers

Try to copy the places.sqlite file from the Old Firefox Data folder to the current Firefox Profile Folder and make sure to remove any other places files.

If that doesn't work then delete places.sqlite and restore the bookmarks from a JSON backup in the bookmarkbackups folder.

Try to copy the places.sqlite file from the Old Firefox Data folder to the current Firefox Profile Folder and make sure to remove any other places files. *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile If that doesn't work then delete places.sqlite and restore the bookmarks from a JSON backup in the bookmarkbackups folder. *http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox