X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox 18 crashes

Posted

I love Firefox. On my laptop ( ASUS UX32VD-DB71 ) Firefox auto updated from 17.0.1 to 18.0 and the stability is very poor. Crash occurs nearly immediately or a few seconds after launch every time. Adblock plus is the only addon and disabling it makes no difference. Although, Firefox 18 Safe mode does work without crashing, interestingly. I uninstalled and downgraded back to 17.0.1 and full stability is back. Version 18 and 18.0.1 are not ready in my opinion. I have not tried using a fresh profile.

UPDATE: FireFox 18.0.1 is also buggy and broken.

bp-e351a168-5b5c-4dcc-a7fa-1e2692130119 1/19/2013 4:45 PM

bp-de4730b6-4a16-4728-9674-1f6f52130119 1/19/2013 4:45 PM

bp-ce743869-bb12-4242-b125-994592130119 1/19/2013 4:44 PM


bp-c93e7c32-306a-401d-843e-3a0842130110 1/10/2013 4:56 AM

bp-5f76093c-9cbd-43f3-8067-2bad02130110 1/10/2013 4:56 AM

bp-cf23a9cd-969f-4f83-9d33-f6b832130110 1/10/2013 4:52 AM

bp-177717c4-bf27-44d5-9c93-cda9f2130110 1/10/2013 3:22 AM

bp-81a0d800-185e-4371-a9a7-224d42130109 1/9/2013 1:20 PM

bp-3c3aa8dd-45e7-4f00-b24d-1d92f2130108 1/8/2013 2:46 PM

bp-fabe18ff-27d3-4d90-b417-9ebf02130108 1/8/2013 2:41 PM

bp-30b367e9-3fd0-454b-b5a1-49fbd2130108 1/8/2013 2:30 PM

bp-8755acb5-67cc-40c6-9cf0-44e492130108 1/8/2013 2:30 PM

Modified by bluetickle

Chosen solution

Crash after crash... Hardware acceleration disabling doesnt solve. Please can U tell me how I can prevent auto-update to 18 version ? Thank you... about:crashes

bp-44eea239-cddd-4767-a1e8-b06442130111 11. 1. 20138:05f638e2f1-3839-45ce-a69b-e8b3fca5c9ea 11. 1. 20137:48c2a4e6f3-50f0-487c-9538-f6d8c148be5e 10. 1. 20139:12

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • 5.1.10411.0
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage
google.com
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
dom.mozApps.used
true
extensions.lastAppVersion
18.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1353966601
places.history.expiration.transient_current_max_pages
104858
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
toolkit.startup.recent_crashes
3
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Adapter Description (GPU #2)
NVIDIA GeForce GT 620M
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM
Unknown
Adapter RAM (GPU #2)
1023
Device ID
0x0166
Device ID (GPU #2)
0x1140
Direct2D Enabled
no information
DirectWrite Enabled
false (6.1.7601.17789)
Driver Date
12-12-2012
Driver Date (GPU #2)
7-31-2012
Driver Version
9.17.10.2932
Driver Version (GPU #2)
9.18.13.546
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic no information
Vendor ID
0x8086
Vendor ID (GPU #2)
0x10de
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello luetickle, could you provide some crash-ids? this would help us understand what's going on...

---

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

If Firefox is not crashing in Safe Mode, then this is likely either a problem with hardware acceleration or your profile, so not a Firefox 18 issue. Please update back to 18, then try to disable Hardware acceleration. Upgrade your graphics drivers to use hardware acceleration and WebGL or Turning off hardware acceleration

Also, try a Firefox Reset. Reset Firefox – easily fix most problems and do you have the crash id? (go to about:crashes in the address bar, give me the id that starts with bp- that is from the time of the crash)

Question owner

bp-81a0d800-185e-4371-a9a7-224d42130109 1/9/2013 1:20 PM

bp-3c3aa8dd-45e7-4f00-b24d-1d92f2130108 1/8/2013 2:46 PM

bp-fabe18ff-27d3-4d90-b417-9ebf02130108 1/8/2013 2:41 PM

bp-30b367e9-3fd0-454b-b5a1-49fbd2130108 1/8/2013 2:30 PM

bp-8755acb5-67cc-40c6-9cf0-44e492130108 1/8/2013 2:30 PM

Modified by bluetickle

Question owner

I have Win7-64 with a Nvidia GT 620m and Intel 4000 for graphics. Nvidia driver 306 is installed and it is the latest available at this time for this mobile graphics chip. I have specified in the Nvidia driver to have Firefox use Nvidia for acceleration.

Firefox 17.0.1 is perfectly stable with zero crashes with hardware acceleration enabled. I'm very happy with 17.0.1

I'll try the profile reset when I have a free moment.

Thanks for your help and feedback. :-)

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello, the crash reports show an intel graphics driver crashing firefox (a reset probably won't help against that). please try to upgrade to the latest driver available from intel or else keep hardware acceleration disabled: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers

Yousef 15 solutions 71 answers

Surely you shouldn't have both drivers installed? Unless there's some new wizardry that lets you use both graphics chips at the same time.

fernandobohrer 0 solutions 1 answers

Hi!

I was having the same problem here and I got resolve it by editing the homepage option. I used the homepage as a 'blank page' or about:blank and that was causing the problem.

I suggest you open Firefox with the Safe Mode option, go to Edit - Preferences - Home Page and in the text field report any website. Close Firefox and reopen it without the Safe Mode option. Here it worked!

Question owner

Reply to yalam96,

It's a little laptop by ASUS with NVIDIA Optimus automatic graphics switching.

http://www.nvidia.com/object/optimus_technology.html

Modified by bluetickle

Question owner

Reply to madperson,

Hey thanks, my Intel video driver is old... It's dated 5-21-2012.

The one you linked to is newer and dated 12-18-2012.

I'll try that...

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers

Still not working.

Intel 4000 driver 9-26-2012 and FireFox 18 = immediate crash

Intel 4000 driver ( 9.17.10.2932 ) 12-12-2012 and FireFox 18 = immediate crash


bp-81a0d800-185e-4371-a9a7-224d42130109 1/9/2013 1:20 PM


Safe mode and/or disabling hardware acceleration allows FireFox 18 to function without crashing...

I think I'll be going back to FireFox 17.0.1 for now where hardware acceleration does work.

Modified by bluetickle

woollymammoth 1 solutions 9 answers

I am not especially computer savvy and I am totally confused by this updating graphics drivers to resolve the crashing problem. I have located a list of drivers on the Dell website, but have no idea which driver, if any, is the correct one for my laptop. I'm not even sure which of the listed drivers is for graphics. How do I find out what driver I currently have? How do I figure out which driver is the right one for my PC?

Since I couldn't understand what to do on the Dell site, I tried the NVIDIA generic driver. But I can't select a driver manually since I don't know which graphics card I have and I can't use their automatic thing because it requires the latest version of Java. And when I go to the Java site I have no idea which Java thing is the correct one to use.

Basically I am completely lost. Help!!!!!

woollymammoth 1 solutions 9 answers

After several hours of fighting my way through the Dell, NVIDIA and Java websites I have not been able to find a more recent driver for my graphics card. And I have found that the latest version of Java will not work on my PC.

I have turned off hardware acceleration and disabled WebGL (whatever that is), then reinstalled 18. So far it hasn't crashed. Fingers crossed.

Spoke too soon. 18 still hangs up. I am back to 17.0.

Modified by woollymammoth

kissglay 0 solutions 6 answers

After upgraded to 18, crash almost every few seconds, rendering it unusable. As for 17.x, no crash even running for several days.
My graphics driver is the latest nvidia 310.90.
Following are crashes submitted:

bp-c12a3092-1552-4117-b265-62d792130109
bp-fc11d300-d852-402a-b146-df5922130108

both of which are backtraced to DrawWindow()

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

Try to disable hardware acceleration in Firefox.

kissglay 0 solutions 6 answers

It's nothing to do with HW acceleration. Through some experiments, I finally found the addon `showcase' is the culprit, but by referring the `showcase' addon page, it's firefox bug that cause the crash.

Here's how to solve the crash: https://addons.mozilla.org/en-us/firefox/addon/showcase/reviews/345058/

This is the Firefox bug causing the crashes: https://bugzilla.mozilla.org/show_bug.cgi?id=614772

Helpful Reply

second reply to madperson,

I've had some progress.

I can get FF18 to work with hardware acceleration enabled if I choose (Intel display) as the hardware to use for hardware acceleration in the nvidia control panel. This is with the updated Intel video driver.

Unfortunately Intel 4000 graphic performance is lacking and studders with HD video and I would really like to use the higher performing Nvidia GeForce GT 620M. I would especially need Nvidia for HD level YouTube and Netflix videos.

I can NOT get FF18 to work with hardware acceleration enabled if I choose (nVidia display) as the hardware to use for hardware acceleration in the nvidia control panel. FF18 hardware acceleration is non-functional using nVidia driver versions 306.97 from nvidia.com and 305.46 from asus.com on Geforce GT 620M. When I try to install version 310.90 from nVidia.com I get an error message that this driver is not compatible.


bp-c93e7c32-306a-401d-843e-3a0842130110 1/10/2013 4:56 AM

bp-5f76093c-9cbd-43f3-8067-2bad02130110 1/10/2013 4:56 AM

bp-cf23a9cd-969f-4f83-9d33-f6b832130110 1/10/2013 4:52 AM

bp-177717c4-bf27-44d5-9c93-cda9f2130110 1/10/2013 3:22 AM

Ayax 1 solutions 3 answers

Crash after crash... Hardware acceleration disabling doesnt solve. Please can U tell me how I can prevent auto-update to 18 version ? Thank you...

about:crashes

bp-44eea239-cddd-4767-a1e8-b06442130111 11. 1. 20138:05f638e2f1-3839-45ce-a69b-e8b3fca5c9ea 11. 1. 20137:48c2a4e6f3-50f0-487c-9538-f6d8c148be5e 10. 1. 20139:12

Ayax 1 solutions 3 answers

Chosen Solution

Crash after crash... Hardware acceleration disabling doesnt solve. Please can U tell me how I can prevent auto-update to 18 version ? Thank you... about:crashes

bp-44eea239-cddd-4767-a1e8-b06442130111 11. 1. 20138:05f638e2f1-3839-45ce-a69b-e8b3fca5c9ea 11. 1. 20137:48c2a4e6f3-50f0-487c-9538-f6d8c148be5e 10. 1. 20139:12

kissglay 0 solutions 6 answers

just go for the 17.0.2 esr ftp://ftp.mozilla.org/pub/firefox/releases/17.0.2esr/

Ayax 1 solutions 3 answers

Thank you !

strumble 0 solutions 1 answers

Same problem here, constant crashes with 18, both normal and safe mode. Reverted to 17.2 and all is good again. I am running win 8. It would not even get past the reset window without crashing a lot of the times

Here are the last 3 (out of about 30 since the upgrade) bp-228833c7-2152-4e41-85ee-11c47213011111/01/201319:02

bp-05f9bfbb-ac42-4435-9ebf-bf52d213011111/01/201319:01

bp-17a4f136-e711-4456-a3f0-31856213011111/01/201319:01

Modified by strumble