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Firefox freeze on startup, no error message

Posted

Firefox from one minute to the next crashed. Everytime I opened it up, it became unresponsive. Never an error message, just a pure freeze. The CPU does not go into overdrive. I did a complete uninstall. Created a new profile. As soon as i closed my session, the problem persisted. Even in safe mode, the application freezes completely within 1-3 seconds. Using the latest firefox windows 7 up to date

Chosen solution

Hi,

1) I tried Installing Firefox 18. The problem persists. 2) Since the problem occured, i have installed chrome, opera, safari and all of them work. I have so far not experienced any problems.

3) Here is the info you requested: Windows 7 Ultimate Service Pack 1 System type: 64 bit Firefox versions used: 17.1 18

4) Here is a more detailed description of the problem. After uninstalling firefox, i reinstall it using the 18.0 version. It installs without a problem. Once the installation is complete, a firefox window opens up and works. I can do anything i want. Once i quit firefox, every new instance i open freezes:

- Normal mode: Freezes when i click on the + sign for a new tab or click on the address bar or just wait a couple of seconds.
- Safe mode: I try and open it up in safe mode, a window appears asking me if i want to open it in safe mode or reset firefox.  If i click on reset firefox, the window disappears, a firefox process in open (task manager) but no window opens.
- Reset firefox.  If I try and reset firefox, the window asking me if i want to open it in safe mode or reset firefox.  Upon clicking reset firefox, a new window opens warning me that doing so will delete ... when i click ok, the window closes, however the original window asking me if i want to open it in safe mode or reset firefox freezes.

5) I never get an error message. Where are they kept so that i can attach them.

6) I installed the recommended "SUPERAntiSpyware Portable Scanner Personal Edition" and "Malwarebytes Anti-Malware users". I let those run through the night and removed some threats. This solved the problem after i restarted and reinstalled firefox. Hopefully this was the last time I have this problem again.

Problem fixed. Thanks for the support

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Simple plug-in that handles Citrix connection files
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Shockwave Flash 10.2 r159
  • Ce module vous permet de visualiser le contenu multimédia de nombreux sites web. Pour plus d’informations, consultez le site QuickTime.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:8.0.1) Gecko/20100101 Firefox/8.0.1

More Information

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Install Firefox 18 is latest.

http://www.mozilla.org/en-US/firefox/all.html

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

Using a new clean profile in safe mode often fixes most problems as it is close to a clean install, and so if the machine has a suitable specification Firefox would be expected to work ok.

I can see tags and system information at the side of this thread, but as you appear to be freezing within 3 seconds I guess you are posting the message from another machine or another browser.

Regarding your problem machine can you please state:

Chosen Solution

Hi,

1) I tried Installing Firefox 18. The problem persists. 2) Since the problem occured, i have installed chrome, opera, safari and all of them work. I have so far not experienced any problems.

3) Here is the info you requested: Windows 7 Ultimate Service Pack 1 System type: 64 bit Firefox versions used: 17.1 18

4) Here is a more detailed description of the problem. After uninstalling firefox, i reinstall it using the 18.0 version. It installs without a problem. Once the installation is complete, a firefox window opens up and works. I can do anything i want. Once i quit firefox, every new instance i open freezes:

- Normal mode: Freezes when i click on the + sign for a new tab or click on the address bar or just wait a couple of seconds.
- Safe mode: I try and open it up in safe mode, a window appears asking me if i want to open it in safe mode or reset firefox.  If i click on reset firefox, the window disappears, a firefox process in open (task manager) but no window opens.
- Reset firefox.  If I try and reset firefox, the window asking me if i want to open it in safe mode or reset firefox.  Upon clicking reset firefox, a new window opens warning me that doing so will delete ... when i click ok, the window closes, however the original window asking me if i want to open it in safe mode or reset firefox freezes.

5) I never get an error message. Where are they kept so that i can attach them.

6) I installed the recommended "SUPERAntiSpyware Portable Scanner Personal Edition" and "Malwarebytes Anti-Malware users". I let those run through the night and removed some threats. This solved the problem after i restarted and reinstalled firefox. Hopefully this was the last time I have this problem again.

Problem fixed. Thanks for the support

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

saneman 1 solutions 38 answers

I have the same problem, but I am using a Mac. I tried the fixes suggested in this post but nothing seems to fix it. I looked at the crash report and it says, "No crash reports have been submitted."

Modified by saneman

lordjellybelly 0 solutions 7 answers

I have done it all to try to fix this problem....I have cleared all ad ons, reset Firefox and in desperation uninstalled and re-installed Firefox and nothing helps. All I can do is close Firefox and re open and that usually unfreezes it but then I lose all my retained windows and tabs from my previous session which I need to have. Chrome and IE work perfectly.

This never used to happen. I am on Firefox 21. Please, please fix this somebody.

janssenm 0 solutions 1 answers

I have the same problem...with my w7 x64 in some situation when I type.... firefox freeze and I need to restart the pc. with IE10,.... d't have this problem..

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

I will lock this thread as the original question was solved: apparently a malware problem.

Anyone else with problems please read the suggestions made in this thread, and if that does not help please start your own thread by using /questions/new

(Also remember at the current time Firefox 22 will be the up-to-date release)

Modified by John99