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The url window will not take me to web address when I type it in. Has always worked before, I have not changed any settings.

Posted

Suddenly today, the url window will not work. I checked Internet Explorer and it works fine on that. I type in www.ups.com and hit enter....nothing....what do I do to make this work again?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Google Update
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npapicomadapter
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

This issue can be caused by an extension that isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.