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Firefox will not shut down properly, requiring shut down through the Windows Task Master box.

Posted

Previously this same question has been answered and closed, but not resolved and it states over 600 people have the same problem. Firefox will not shut down, and needs to be shut down through task box, surely this is not a real solution.

I have gone through all the processes stated https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_firefox-hangs-when-you-quit-it but they don't seem to work. I have Firefox 17.0.1 with windows 7. This proves a huge security issue on a shared computer when the history is set to be cleared each time the browser is closed - when it fact nothing is being cleared.

Mozilla can you actually please provide a reason why this is happening and fix it?

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.5 r502
  • Amazon MP3 Downloader Plugin 1.0.17
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Google Update
  • McAfee MSC FF plugin DLL
  • SiteAdvisor
  • GEPlugin
  • 5.1.10411.0
  • NPWLPG
  • Citrix ICA Client Plugin (Win32)
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • ActiveTouch General Plugin Container Version 105
  • iTunes Detector Plug-in
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
Classic Compact Options
16.0.1
true
notreal.ccoptions@environmentalchemistry.com
eBay Quick Search
1.0.5
true
ebayquicksearch@upaaya
FastestFox
5.0.9
true
smarterwiki@wikiatic.com
Forecastfox
2.2.2
true
{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
McAfee SiteAdvisor
3.5.0
true
{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Multirow Bookmarks Toolbar Plus
1.2
true
{4c7097f7-08f2-4ef2-9b9f-f95fa4cbb064}
New Tab Homepage
0.4.3
true
{66E978CD-981F-47DF-AC42-E3CF417C1467}
Send Mail in Browser
0.3
true
mailinbrowser@permurl.com
Site Search
1.2.1
true
sitesearch@dewdrops.net
Adblock Plus Pop-up Addon
0.5
false
adblockpopups@jessehakanen.net
ImTranslator
5.0.3
false
{9AA46F4F-4DC7-4c06-97AF-5035170634FE}
Java Console
6.0.33
false
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
false
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Multirow Bookmarks Toolbar
5.0.1
false
{FBF6D7FB-F305-4445-BB3D-FEF66579A033}
Quick Translator
1.0
false
{5C655500-E712-41e7-9349-CE462F844B19}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.history_expire_days_min
0
browser.link.open_newwindow
2
browser.places.smartBookmarksVersion
4
browser.sessionstore.max_resumed_crashes
0
browser.sessionstore.max_tabs_undo
0
browser.sessionstore.max_windows_undo
0
browser.sessionstore.privacy_level
2
browser.sessionstore.privacy_level_deferred
2
browser.sessionstore.resume_from_crash
false
browser.startup.homepage
www.google.co.uk
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
browser.tabs.loadInBackground
false
extensions.lastAppVersion
17.0.1
keyword.URL
http://uk.search.yahoo.com/search?fr=mcafee&p=
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1357141064
places.history.enabled
false
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1303381291
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.siteSettings
true
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.enable_ssl2
true
security.enable_tls
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
0x8086
Device ID
0x2a42
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.1808
Driver Date
6-3-2009
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8002 answers

Sorry you are having continuing problems.

This is not a normal situation. Unfortunately there are quite a few possible causes. See for instance my recent reply in /questions/946228#answer-395085.

Closing firefox by killing processes with task manager or similar is not intended as a permanent solution, but only as a workaround that gets you out of a situation.

I am not sure I have seen any peak in similar questions on the forum,or in the feedback (e.g) so we may be looking at a problem with your own machine/setup,rather than any generalised Firefox issue.

  • Please may I ask you to list what steps you have now tried in resolving this issue? (I did not see any previous post in this forum by you on this issue).
  • When did you first encounterthis problem, and did it correspond with any obvious change in your computers setup or software?
  • Is this an intermittent problem or does it occur each time you use firefox?
ficje 0 solutions 1 answers

I have this problem too... Ever since v18.0 I cannot longer shut down Firefox properly! Further more... With each new version I cannot longer use my favourite toolbars. What's the problem with them toolbars? They could be used on former versions, so why not longer on new versions? But fix that damned close-issue!

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8002 answers

Hi ficje,

Closedown/hang on exit
As I explained above (with in line links) this sort of problem is likely to be on the individual users machine and not be a general Firefox problem.

Toolbars
Are these the standard toolbars or something extra that you or some other software has installed ?

You would do better asking your own question and starting a new thread using /questions/new

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Some have reported that deleting the secmod.db file in the Firefox Profile Folder has helped.
This file is used by the software security device that handles secure connections and encrypting passwords.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder
Kashegan01 0 solutions 1 answers

I have this problem too, and have had it on both my desktop and laptop

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8002 answers

Hi, Kashegan01,
Sorry you are having problems.

By all means read solutions and follow links in this and other threads.

It is much better however if you start your own separate thread by using /questions/new if you are unable to solve the problem after reading about it. Please also do your best to follow the prompts asking for Troubleshooting information, when you post your question.

I you do ask your own question come back here and mention that as others may be interested in it.

kbohacz 0 solutions 1 answers

Version 19... I have this problem too!!!

traacs 0 solutions 4 answers

firefox 19 will not allow computer to shut down I have my computer set to shutdown at 2 pm and at 2 a notice comes up and starts to count down for 10 min. Firefox and thunderbird are still running. at the end of 10 min I get a notice that application firefox did not quite and system cannot shutdown. Firefox and thunderbird have stopped any suggestions?

traacs 0 solutions 4 answers

firefox 19 will not allow computer to shut down I have my computer set to shutdown at 2 pm and at 2 a notice comes up and starts to count down for 10 min. Firefox and thunderbird are still running. at the end of 10 min I get a notice that application firefox did not quite and system cannot shutdown. Firefox and thunderbird have stopped any suggestions?

horton66 0 solutions 1 answers

Firefox will not shut down for me either, without going into file manager to force it off. I tried all the suggested ideas, nothing works. This has happened before twice. Previously I deleted and then re-installed Firefox (after nothing else worked) and after it would work fine again. This time even re-installing does not fix it! I feel Firefox is the best browser, but this problem makes it something I don't want to use and right now I don't know what else to try.  :( Windows 7, latest Beta.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8002 answers

Did you follow the links from /questions/946228#answer-395085

if that does not help post back here again AND please confirm you have started your own thread using /questions/new