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Upgrade will not work and I can't use my email because of it

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For a few months now I get a message saying I need to upgrade my Mozilla browser. When I go to my email (live account through hotmail) it says I need to upgrade my browser. So I have tried several times to do this with no luck. It's getting pretty old having to look at email on a kindle or phone, I can look at it on IE but I have other user accounts so I have to log in and out all the time on there.

For a few months now I get a message saying I need to upgrade my Mozilla browser. When I go to my email (live account through hotmail) it says I need to upgrade my browser. So I have tried several times to do this with no luck. It's getting pretty old having to look at email on a kindle or phone, I can look at it on IE but I have other user accounts so I have to log in and out all the time on there.

Chosen solution

That fixed my problem, thank you very much!

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  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

More Information

I have downloaded the upgrade several times and did the install the standard way (click on it and run it.) Maybe there is some other way I need to do this, but I dont know what it is.
I thought about uninstalling firefox, but am afraid I will lose all my bookmarks, and my fiancee has some very important bookmarks that I do not want to lose by doing this.
Any help?

ideato 893 solutions 6250 answers

Helpful Reply

Hello scwerl3, your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.6.16

see your user agent:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

you must reset user agent, see how to do that : Firefox is showing the wrong User Agent

see also : http://help.fastbrowsersearch.com/


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Hello scwerl3, your user agent is corrupted by Fast Browser Search ('''FBSMTWB''') and that identifies you as Firefox/'''3.6.16''' see your user agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/'''3.6.16''' ( .NET CLR 3.5.30729; .NET4.0C) '''FBSMTWB''' you must reset user agent, see how to do that : [https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible?redirectlocale=en-US&redirectslug=Websites+or+add-ons+incorrectly+report+incompatible+browser#w_firefox-is-showing-the-wrong-user-agent Firefox is showing the wrong User Agent] see also : http://help.fastbrowsersearch.com/ thank you Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Chosen Solution

That fixed my problem, thank you very much!

That fixed my problem, thank you very much!
ideato 893 solutions 6250 answers

you are welcome

you are welcome