X
Tap here to go to the mobile version of the site.

Support Forum

Upgrade will not work and I can't use my email because of it

Posted

For a few months now I get a message saying I need to upgrade my Mozilla browser. When I go to my email (live account through hotmail) it says I need to upgrade my browser. So I have tried several times to do this with no luck. It's getting pretty old having to look at email on a kindle or phone, I can look at it on IE but I have other user accounts so I have to log in and out all the time on there.

For a few months now I get a message saying I need to upgrade my Mozilla browser. When I go to my email (live account through hotmail) it says I need to upgrade my browser. So I have tried several times to do this with no luck. It's getting pretty old having to look at email on a kindle or phone, I can look at it on IE but I have other user accounts so I have to log in and out all the time on there.

Chosen solution

That fixed my problem, thank you very much!

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.5 r502
  • Google Update
  • iTunes Detector Plug-in
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.10.2.10212
  • Amazon MP3 Downloader Plugin 1.0.17
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Happy Cloud Web Plugin
  • 4.1.10329.0
  • GEPlugin
  • Pando Web Plugin
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • Office Live Update v1.5
  • Garmin Communicator Plug-In 2.9.1.0
  • getplusplusadobe16248
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

More Information

I have downloaded the upgrade several times and did the install the standard way (click on it and run it.) Maybe there is some other way I need to do this, but I dont know what it is.
I thought about uninstalling firefox, but am afraid I will lose all my bookmarks, and my fiancee has some very important bookmarks that I do not want to lose by doing this.
Any help?

ideato
  • Top 25 Contributor
715 solutions 5234 answers

Helpful Reply

Hello scwerl3, your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.6.16

see your user agent:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

you must reset user agent, see how to do that : Firefox is showing the wrong User Agent

see also : http://help.fastbrowsersearch.com/


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Hello scwerl3, your user agent is corrupted by Fast Browser Search ('''FBSMTWB''') and that identifies you as Firefox/'''3.6.16''' see your user agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/'''3.6.16''' ( .NET CLR 3.5.30729; .NET4.0C) '''FBSMTWB''' you must reset user agent, see how to do that : [https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible?redirectlocale=en-US&redirectslug=Websites+or+add-ons+incorrectly+report+incompatible+browser#w_firefox-is-showing-the-wrong-user-agent Firefox is showing the wrong User Agent] see also : http://help.fastbrowsersearch.com/ thank you Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Chosen Solution

That fixed my problem, thank you very much!

That fixed my problem, thank you very much!
ideato
  • Top 25 Contributor
715 solutions 5234 answers

you are welcome

you are welcome