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why would my netflix have no sound on mozilla, but internet explorer does. my mozilla is upto date

Posted

my sound works on mozilla for everything i found but netflix, i have don't all the steps netflix has suggested but i still have no sound on mozilla but do on other browers, i have checked that mozilla volume is set to full and on but still have no sound. i have made sure my audio codecs and mozilla is up to date. is there any other things i might try because i really like using mozilla not other browsers.

Chosen solution

resetting firefox didn't work on it's own, but after i looked resetting firefox also set mozilla's volume to low, so after turning it up, netflix now works thank you

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Additional System Details

Installed Plug-ins

  • Pando Web Plugin
  • Shockwave Flash 11.5 r502
  • WildTangent Games App V2 Presence Detector
  • Thinclient_v1.0.6.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • IGG Web3d Updater
  • JoyConect Game Shell
  • 5.1.10411.0
  • Nexon Game Controller
  • Beanfun OCX Wrapper
  • DivX VOD Helper Plug-in
  • NPWLPG
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
DivX Web Player
2.0.2.039
true
DivXWebPlayer@divx.com
Incredibar Toolbar
1.5.0
true
ffxtlbr@incredibar.com
Important Modified Preferences
Name
Value
accessibility.browsewithcaret
true
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.dont_prompt_on_enter
true
browser.startup.homepage
http://www.google.ca/
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
browser.tabs.onTop
false
extensions.lastAppVersion
17.0.1
general.useragent.extra.brc
gfx.direct3d.prefer_10_1
true
keyword.URL
http://mystart.incredibar.com/mb119/?loc=IB_DS&a=6R8jznh1Ag&&i=26&search=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1357437544
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.cpd.siteSettings
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics
Vendor ID
0x8086
Device ID
0x0102
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
8.15.10.2696
Driver Date
3-19-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

Make sure that Silverlight is up to date, http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

Then Reset Firefox. Reset Firefox – easily fix most problems

Chosen Solution

resetting firefox didn't work on it's own, but after i looked resetting firefox also set mozilla's volume to low, so after turning it up, netflix now works thank you