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trying to set up new account email address accepted but password generates message incorrect words try again

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New sync account set up accepts my email address but after putting in my password an error message appears as 'incorrect words, try again'

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0

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cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

You may not be seeing a required CATCHA image or you may have entered the wrong text if you get such an error.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.