X
Tap here to go to the mobile version of the site.

Support Forum

Yahoomail does not work on firefox - I am unable to compose emails or open them, but it does work on ie.

Posted

Starting about two weeks ago, I can no longer use my yahoo mail on firefox. It does not allow me to compose email messages, and I cannot click on emails to read them either. It works on internet explorer.

When I try to click on the account settings icon, it also does not work.

Starting about two weeks ago, I can no longer use my yahoo mail on firefox. It does not allow me to compose email messages, and I cannot click on emails to read them either. It works on internet explorer. When I try to click on the account settings icon, it also does not work.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1247 solutions 8224 answers
First, please update to Firefox 17.0.1. [[Update Firefox to the latest version]] Then, try to read [[Websites look wrong or appear differently than they should]]
cor-el
  • Top 10 Contributor
  • Moderator
12530 solutions 115512 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do not click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
kiwi68 0 solutions 3 answers

I have the same problrem

I have the same problrem
shyamnat 0 solutions 1 answers

I unchecked the "Tell websites I do not want to be tracked" option and normalcy was restored (Firefox 18.0.2 on Mac 10.8.2).

I unchecked the "Tell websites I do not want to be tracked" option and normalcy was restored (Firefox 18.0.2 on Mac 10.8.2).
kiwi68 0 solutions 3 answers

This fix did not work.

Still not able to replay to emails or create new emails. If this problem is not fixed soon I'll be forced to go to another web browser

This fix did not work. Still not able to replay to emails or create new emails. If this problem is not fixed soon I'll be forced to go to another web browser
kiwi68 0 solutions 3 answers

Yahoo mail work fine when I use Windows Explorer. till this problem is fixed I'm switching it instead of FireFox

Yahoo mail work fine when I use Windows Explorer. till this problem is fixed I'm switching it instead of FireFox
Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1247 solutions 8224 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!
whofox 0 solutions 2 answers

i face the same issue for the past 1 year or so.. now i'm on the latest (20.0) and still have an issue..

i dont know why firefox gives useless upgrades.. it was stable only till 4.x then i was forced to upgrade to 11.. and have been facing this since then..

its INTERMITTENT.. some times "compose" works, while some times it does not.. some times forward doesnt work and if it does, it challenges you with a blank forwarded page and tests your patience trying to load a contact name.. im sure many would agree that the issues are count less

i face the same issue for the past 1 year or so.. now i'm on the latest (20.0) and still have an issue.. i dont know why firefox gives useless upgrades.. it was stable only till 4.x then i was forced to upgrade to 11.. and have been facing this since then.. its INTERMITTENT.. some times "compose" works, while some times it does not.. some times forward doesnt work and if it does, it challenges you with a blank forwarded page and tests your patience trying to load a contact name.. im sure many would agree that the issues are count less
joalaza 0 solutions 1 answers

Firefox does not work with optonline webmail (their new version) and I cannot get to the older version. Optonline webmail worked once after I reset firefox, and once after I downloaded the most recent version of the browser. Please advise.

Firefox does not work with '''optonline webmail '''(their new version) and I cannot get to the older version. '''Optonline webmail '''worked once after I reset firefox, and once after I downloaded the most recent version of the browser. Please advise.

Modified by joalaza

whofox 0 solutions 2 answers

uninstall FLASH plugin for firefox, and yahoo mail will work like butter.

but i still miss the old multi tab enabled html format.. Ymail wants a change but it doesnt know whY!!

uninstall FLASH plugin for firefox, and yahoo mail will work like butter. but i still miss the old multi tab enabled html format.. Ymail wants a change but it doesnt know whY!!
smo 38 solutions 498 answers

There's add-ons to add Yahoo functionality to Firefox. The following two are for sure worth having a look at:

  • Yahoo! toolbar
  • Yahoo mail notifier

See Find and install add-ons to add features to Firefox on how to get them.

Let us know if it helped.

PS: it works in my case (notifier, compose, the whole shebang). FX 21 on win 7 64

There's add-ons to add Yahoo functionality to Firefox. The following two are for sure worth having a look at: * Yahoo! toolbar * Yahoo mail notifier See [[Find and install add-ons to add features to Firefox]] on how to get them. Let us know if it helped. PS: it works in my case (notifier, compose, the whole shebang). FX 21 on win 7 64

Modified by smo

smo 38 solutions 498 answers

A general comment: the thread started with a question from a user, running FX 13. It makes sense - if there's no reasons not to - to update first to the latest version as described in Update Firefox to the latest version

A general comment: the thread started with a question from a user, running FX 13. It makes sense - if there's no reasons not to - to update first to the latest version as described in [[Update Firefox to the latest version]]