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How to stop a pop up - Goodgame Empire

Posted

While browsing the net, from email to facebook to youtube to forums, I get the same annoying pop up - Goodgame Empire -(http://lp.empire.goodgamestudios.com/?country=us&pid=248&camp=1&gid=12&cid=785514&tid=18668003%A0). A new tab will randomly open every 10-60 seconds, it seems to be triggered by me if I scroll down on a page, or select another tab, or click the address bar etc, but also just randomly as well. So far, while writing this it has opened about 15 new tabs.

I have searched google and haven't found any answers, I'm not a computer guru but I can do basic things. So far, I have deleted my history, cookies etc. Still pops ups. I tried blocking the website, still pops up. I downloaded some add on for firefox and it seemed to fix the problem about a week ago until today it started again, and I can't remember the name of the add-on and I don't know where to find it. I also ran my McAfee antivirus program and Malwarebytes and they found nothing.

I am out of ideas on how to fix this, it is extremely frustrating, please help, and remember I am not a computer genius.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • np-mswmp
  • Google Update
  • Google Talk Plugin Video Accelerator version:0.1.44.16
  • Version 3.3.3.8675
  • Shockwave Flash 11.3 r300
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Next Generation Java Plug-in 1.6.0_32 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10329.0
  • VLC media player Web Plugin 2.0.0
  • Foxit Reader Plug-In For Firefox and Netscape
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

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Name
Firefox
Version
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User Agent
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Build Configuration
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Crash Reports
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505f00a10acb1@505f00a10ace9.com
Vgrabber1 Community Toolbar
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Yontoo
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Skype Click to Call
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{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
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browser.cache.disk.capacity
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browser.cache.disk.smart_size.first_run
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browser.cache.disk.smart_size.use_old_max
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browser.display.background_color
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browser.display.use_system_colors
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browser.places.smartBookmarksVersion
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browser.search.useDBForOrder
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browser.sessionstore.enabled
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browser.startup.homepage
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browser.startup.homepage_override.buildID
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browser.startup.homepage_override.mstone
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extensions.lastAppVersion
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gfx.blacklist.suggested-driver-version
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keyword.URL
http://search.conduit.com/ResultsExt.aspx?ctid=CT3131886&SearchSource=2&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
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places.history.expiration.transient_current_max_pages
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Adapter Description
ATI Mobility Radeon HD 3650
Vendor ID
0x1002
Device ID
0x9591
Adapter RAM
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Adapter Drivers
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Driver Version
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Driver Date
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Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (0.0.0.0)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
AzureCanvasBackend
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AzureFallbackCanvasBackend
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AzureContentBackend
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JavaScript
Incremental GC
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Accessibility
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Giedrius_M 18 solutions 157 answers

If this is more or less Firefox specific 1. Go to Firefox->AddOns. Disable everything you do not know, especially ones that are installed during the time you started seeing popups. 2. Restart FF. 3. If this continues, disable proxy server (this guide covers these steps ). 4. If the problems continue, scan with anti-malware programs http://www.malwarebytes.org http://www.surfright.nl/en/hitmanpro/ These 2 programs should be able to detect adware/pups or trojans.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

What is

  • Vgrabber1 Community Toolbar
    3.16.0.3

and

  • Yontoo
    1.20.00

(They show up in your post's More system details aside. )

Those are both is getting hits on a websearch I just did, as being malware. So for starters I would uninstall both of those. There should be options on firefox to uninstall them. Of course malware does not always uninstall easily, but lets start with the basics.

Try following the advice in the above two articles, then post back with how you get on and any problems you encounter.

RonnyD 0 solutions 1 answers

I got this problem for the first time this morning.

Yesterday, Ubisoft's Uplay software updated itself because I wanted to play Assassin's Creed 2.

Turns out, Uplay installed two plugins in Firefox without my knowledge.

Also turns out, one of those plugins is already flagged in Mozilla's database as a security risk.

If you have Uplay installed, check your Firefox plugins (Ctrl+Shift+A, then select Plugins) for these:

- Uplay PC 1.0.0.0

- Uplay PC Hub Plugin 1.0.0.1


Only the first one is recognized by Firefox as a security risk, but I would deactivate both of them. After having done so, I'm still able to play AC2.

Once I deactivated them, the problem disappeared.

Modified by RonnyD