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Win7/Firefox 17.0.1/latest FlashPlayer plugin/2 Flashplayer processes in Task Manager/pages hang/killing process fixes it. Help!

Posted

I'm using Windows 7 with Firefox 17.0.1 and FlashPlayer plug-in FlashPlayer_plugin_11_5_502_135.exe.

Pages all over the Web hang and fail to load when FlashPlayer plug-in is enabled. The browser doesn't crash; it just hangs indefinitely and all tabs and windows fail to respond to the mouse. Task Manager shows two processes running for FlashPlayer; one takes up about twice as much memory as the other. If I kill either process, BOTH die, and the page loads fine. Disabling the FlashPlayer plugin fixes the problem, but there's a lot of stuff requiring FlashPlayer that I want to see. Re-enabling the plug-in and killing the processes is faster than turning it on and off but I'd rather have it work like it used to.

Thank you for your help.

Also, the troubleshooting information the page asks me to paste generates the error message "Ensure this value has at most 30,000 characters (it has 37,466)" even though it's what you asked for. I deleted all the info for several printers in hopes of meeting your requirements, but it's weird to getting error messages for giving you exactly what you asked for.

I'm using Windows 7 with Firefox 17.0.1 and FlashPlayer plug-in FlashPlayer_plugin_11_5_502_135.exe. Pages all over the Web hang and fail to load when FlashPlayer plug-in is enabled. The browser doesn't crash; it just hangs indefinitely and all tabs and windows fail to respond to the mouse. Task Manager shows two processes running for FlashPlayer; one takes up about twice as much memory as the other. If I kill either process, BOTH die, and the page loads fine. Disabling the FlashPlayer plugin fixes the problem, but there's a lot of stuff requiring FlashPlayer that I want to see. Re-enabling the plug-in and killing the processes is faster than turning it on and off but I'd rather have it work like it used to. Thank you for your help. Also, the troubleshooting information the page asks me to paste generates the error message "Ensure this value has at most 30,000 characters (it has 37,466)" even though it's what you asked for. I deleted all the info for several printers in hopes of meeting your requirements, but it's weird to getting error messages for giving you exactly what you asked for.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Coupons, Inc. Coupon Printer Plugin
  • Amazon MP3 Downloader Plugin 1.0.17
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.1.10329.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
FireFTP
2.0.7
true
{a7c6cf7f-112c-4500-a7ea-39801a327e5f}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.param.yahoo-fr
chrf-i3752
browser.search.param.yahoo-fr-cjkt
chrf-i3752
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.google.com/ig?hl=en&source=iglk
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
browser.tabs.warnOnClose
false
browser.tabs.warnOnOpen
false
extensions.lastAppVersion
17.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
general.useragent.extra.searchtoolbar
SearchToolbar/1.2
keyword.URL
http://www.bing.com/search?pc=ZUGO&form=ZGAADF&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1356750043
places.history.expiration.transient_current_max_pages
43311
places.history.expiration.transient_optimal_database_size
85479586
places.last_vacuum
1299982234
print.print_printer
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print.printer_Adobe_PDF.print_bgcolor
false
print.printer_Adobe_PDF.print_bgimages
false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts
false
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0
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0
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0
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0
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true
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false
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print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_headerright
&U
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_in_color
true
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_margin_bottom
0.5
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_margin_left
0.5
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_margin_right
0.5
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_margin_top
0.5
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_oddpages
true
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_orientation
0
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_page_delay
50
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_paper_data
1
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_paper_height
11.00
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_paper_size_type
0
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_paper_size_unit
0
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_paper_width
8.50
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_reversed
false
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_scaling
1.00
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_shrink_to_fit
true
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_to_file
false
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_unwriteable_margin_bottom
0
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_unwriteable_margin_left
0
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_unwriteable_margin_right
0
print.printer_\\elissa\HP_Color_LaserJet_CP1215.print_unwriteable_margin_top
0
privacy.cpd.cache
false
privacy.cpd.downloads
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) Graphics Media Accelerator 3150
Vendor ID
0x8086
Device ID
0xa001
Adapter RAM
Unknown
Adapter Drivers
igdumdx32
Driver Version
8.14.10.2117
Driver Date
4-19-2010
Adapter Description (GPU #2)
NVIDIA ION
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x0a76
Adapter RAM (GPU #2)
512
Adapter Drivers (GPU #2)
nvd3dum nvwgf2um,nvwgf2um
Driver Version (GPU #2)
8.17.12.5743
Driver Date (GPU #2)
7-30-2010
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
0
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
12914 solutions 118431 answers

Seeing two Flash processes is the consequence of running the Flash player in a protected sandbox environment.

Make sure that you allow the plugin-container process in the firewall.

Seeing two Flash processes is the consequence of running the Flash player in a protected sandbox environment. *http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html Make sure that you allow the plugin-container process in the firewall. *http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

Question owner

I'm sorry, but identifying and killing processes that are hanging in Task Manager is pretty much the limit of my technical abilities. I'm afraid that my efforts to write a really detailed description of the problem may have led y'all to think that I have much better technical skills than I actually do.

Sadly, I'm not a technical user at all; I'm just good at describing problems. So, while the fix clearly lies in those articles, I don't have the skills to figure out what the fix is or how to apply it.

If someone can give me the steps to fix this, I can follow directions accurately.

I apologize if I'm in the wrong forum, in which case I appreciate someone sending me to the appropriate help forum for my level of cluelessness.

Thanks...

I'm sorry, but identifying and killing processes that are hanging in Task Manager is pretty much the limit of my technical abilities. I'm afraid that my efforts to write a really detailed description of the problem may have led y'all to think that I have much better technical skills than I actually do. Sadly, I'm not a technical user at all; I'm just good at describing problems. So, while the fix clearly lies in those articles, I don't have the skills to figure out what the fix is or how to apply it. If someone can give me the steps to fix this, I can follow directions accurately. I apologize if I'm in the wrong forum, in which case I appreciate someone sending me to the appropriate help forum for my level of cluelessness. Thanks...