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Using Firefox 17.0.1, 20-30 minutes into web browsing, it appears I hit 'show desktop', no response, then comes back in 20 seconds

Posted

this started to happen about two months ago, have done two or three Firefox updated in that time period. About 20-30 minutes into web browsing (most days, not all), the mouse stops working, and two seconds later, Firefox is minimized. For the next 20 seconds, the computer doesn't respond to keyboard or mouse input, even ctrl-alt-del doesn't effect computer. After 20 seconds, Firefox comes back up as if nothing happened,. If I had hit ctrl-alt-del, then that screen appears. I've done a full scan with Norton and it didn't find anything. I have a Toshiba Portege R705, running Windows 7. I have IE installed, but can't remember the last time I used it. I may tried web surfing with IE, and see if it also goes into a "forced minimize". I didn't see anything on your web page about this type of failure. Have you ever heard of this before? Do you have any suggestions? rgstevens123@comcast.net

Additional System Details

Installed Plug-ins

I've listed my installed plugins, but all are shown as disabled; Adobe Acrobat 9.3.0.148 Best Buy app Detector 1.0.0.1 Google Update 1.3.21.123 iTunes Application Detector 1.0.1.1 Microsoft Office 2010 14.0.4761.1000 Microsoft Office 2010 14.0.4730.1010 Quicktime Plug-in 7.7.1.0 Shockwave Flash 11.5.502.135 Silverlight Plug-In 5.1.10411.0 Windows live Photo Gallery 15.4.3508.1109

I have two extensions, also both disabled Norton Toolbar 2011.7.13.2 Symantec Intrusion Prevention 11.1.1.5 - 3

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Advertising Cookie Opt-out
1.5
true
optout@google.com
Norton Toolbar
2011.7.13.2
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Symantec Intrusion Prevention
11.1.1.5 - 3
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.comcast.net/
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
browser.tabs.onTop
false
dom.mozApps.used
true
extensions.lastAppVersion
17.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1355963831
places.history.expiration.transient_current_max_pages
100256
places.history.expiration.transient_optimal_database_size
160408042
places.last_vacuum
1314577160
print.print_printer
HP Photosmart 8000 Series
print.printer_HP_Photosmart_8000_Series.print_bgcolor
false
print.printer_HP_Photosmart_8000_Series.print_bgimages
false
print.printer_HP_Photosmart_8000_Series.print_command
print.printer_HP_Photosmart_8000_Series.print_downloadfonts
false
print.printer_HP_Photosmart_8000_Series.print_edge_bottom
0
print.printer_HP_Photosmart_8000_Series.print_edge_left
0
print.printer_HP_Photosmart_8000_Series.print_edge_right
0
print.printer_HP_Photosmart_8000_Series.print_edge_top
0
print.printer_HP_Photosmart_8000_Series.print_evenpages
true
print.printer_HP_Photosmart_8000_Series.print_footercenter
print.printer_HP_Photosmart_8000_Series.print_footerleft
&PT
print.printer_HP_Photosmart_8000_Series.print_footerright
&D
print.printer_HP_Photosmart_8000_Series.print_headercenter
print.printer_HP_Photosmart_8000_Series.print_headerleft
&T
print.printer_HP_Photosmart_8000_Series.print_headerright
&U
print.printer_HP_Photosmart_8000_Series.print_in_color
true
print.printer_HP_Photosmart_8000_Series.print_margin_bottom
0.5
print.printer_HP_Photosmart_8000_Series.print_margin_left
0.300000011920929
print.printer_HP_Photosmart_8000_Series.print_margin_right
0.300000011920929
print.printer_HP_Photosmart_8000_Series.print_margin_top
0.5
print.printer_HP_Photosmart_8000_Series.print_oddpages
true
print.printer_HP_Photosmart_8000_Series.print_orientation
0
print.printer_HP_Photosmart_8000_Series.print_pagedelay
500
print.printer_HP_Photosmart_8000_Series.print_paper_data
1
print.printer_HP_Photosmart_8000_Series.print_paper_height
11.00
print.printer_HP_Photosmart_8000_Series.print_paper_size_type
0
print.printer_HP_Photosmart_8000_Series.print_paper_size_unit
0
print.printer_HP_Photosmart_8000_Series.print_paper_width
8.50
print.printer_HP_Photosmart_8000_Series.print_reversed
false
print.printer_HP_Photosmart_8000_Series.print_scaling
1.00
print.printer_HP_Photosmart_8000_Series.print_shrink_to_fit
true
print.printer_HP_Photosmart_8000_Series.print_to_file
false
print.printer_HP_Photosmart_8000_Series.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_8000_Series.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_8000_Series.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_8000_Series.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
false
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics
Vendor ID
0x8086
Device ID
0x0046
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.2125
Driver Date
4-30-2010
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
DirectWrite Enabled
false (6.1.7600.16972)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Question owner

iamjayakumars, Thanks for such a prompt response. And sorry for my very late response (personal issues and out of town). I've tried general web surfing (AOL, Comcast, Fox News) for one hour with Firefox in safe mode. In 5 of the 6 times, the "forced minimize" happened. In 3 of the 6 times, directly after the Toshiba becomes functional again, Norton showed a dialog box (that quickly disappeared) saying "Perfomance alert, high disk usage" I also tried this general web surfing with Internet Explorer. In 5 tries, IE never went into this mode. The Norton message has me concerned. I plan to only use IE (don't want to) until this issue is resolved. Let me know what I should do next, and I'll make sure to do it this week.

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

Cor-el, I created a new profile in FIrefox the other day. I've tried surfing the web twice now (one hour, just general web sites such as AOL, Comcast), and once (1 out of 2) it did the "forced minimize". This time I didn't get the message from Norton of "Perfomance alert, high disk usage". To date, it doesn't appear that operating Firefox in safe mode nor under a new profile has helped. I'll do a full system scan again with Norton tomorrow, making sure to having the latest updates, but I've already done this once, found nothing. That warning message from Norton sure has me concerned. I"ll await your next suggestion.

Question owner

Back again. I've looked at this post from time to time, hoping someone would offer a solution. From rereading your previous comments, I see that I never tried running Windows in safe mode with networking support. I've now tried that 5 times over the past 3 weeks. As in the past, I did just general web surfing, AOL and Comcast for one hour. Two of the five times it locked up for about 10 seconds, but that could have been general Windows behavior. So, for all five times, I never saw the Firefox screen minimize. My conclusions are that operating Firefox in safe mode, and creating a new profile didn't help, but operating Windows in safe mode with networking did help. I'll await your next suggestion, (really want to go back to using Firefox and quit using IE).