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Sync keeps losing password.

Posted

Every so often (almost every restart) Sync complains that it failed because the password was bad. On clicking on the yellow status bar at the bottom, I enter the same password and it all works... until it seems to lose it again.

I do use private browsing on a daily basis. Firefox is not set to clear history on exit, although third-party cookies are set to clear on every exit. Sync settings are preserved, just that password appears to be messed up.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.2 r202

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (X11; Linux x86_64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Directory
Open Directory
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Plain Text Links
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{ec268e28-22c6-4a6c-ac22-635cabee283c}
Important Modified Preferences
Name
Value
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0
browser.cache.disk.capacity
358400
browser.cache.disk.parent_directory
/tmp
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browser.places.smartBookmarksVersion
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browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
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false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
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extensions.lastAppVersion
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font.default.x-western
sans-serif
font.minimum-size.x-western
13
font.name.monospace.x-western
Bitstream Vera Sans Mono
font.name.sans-serif.x-western
Bitstream Vera Sans
font.name.serif.x-western
Bitstream Vera Sans
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13
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1356498204
places.history.expiration.transient_current_max_pages
76045
print.tmp.printerfeatures.CUPS/samsung.can_change_colorspace
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print.tmp.printerfeatures.CUPS/samsung.can_change_num_copies
true
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297
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279
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431
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print.tmp.printerfeatures.samsung.orientation.1.name
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print.tmp.printerfeatures.samsung.orientation.count
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print.tmp.printerfeatures.samsung.paper.0.height_mm
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print.tmp.printerfeatures.samsung.paper.0.is_inch
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print.tmp.printerfeatures.samsung.paper.0.name
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print.tmp.printerfeatures.samsung.paper.0.width_mm
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297
print.tmp.printerfeatures.samsung.paper.1.is_inch
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print.tmp.printerfeatures.samsung.paper.2.is_inch
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print.tmp.printerfeatures.samsung.paper.2.name
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print.tmp.printerfeatures.samsung.paper.3.is_inch
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print.tmp.printerfeatures.samsung.paper.4.is_inch
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431
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190
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privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
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security.warn_viewing_mixed
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Graphics
Adapter Description
ATI Technologies Inc. -- AMD Radeon HD 6800 Series
Vendor ID
ATI Technologies Inc.
Device ID
AMD Radeon HD 6800 Series
Driver Version
4.2.11762 Compatibility Profile Context
WebGL Renderer
ATI Technologies Inc. -- AMD Radeon HD 6800 Series -- 4.2.11762 Compatibility Profile Context
GPU Accelerated Windows
0
AzureCanvasBackend
none
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Is the correct password saved in the password manager?

  • Edit > Preferences > Security: Passwords: "Saved Passwords" > "Show Passwords"

Also make sure that only one entry appears.

You can find the Password of the Sync account and the Sync Key in the password manager on computers where have setup that sync account with a specific e-mail address.

Look for:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)

Question owner

Yes. Only the two you mentioned above are present. Mozilla Services Password is correct and the Encryption Passphrase appears to some alphanumeric code.

The username seems to be some alphanumeric code too.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Yes, that is correct. The user name internally is also some kind of hash string data, but you can always use the e-mail address to connect to a sync account.

Does this only happen if Private Browsing mode is enabled?

Does Safe mode has any effect?

Question owner

In both cases I get the same error.

From the logs: ~/.mozilla/firefox/default/weave/logs/error-*

1357192864601	Sync.Service	INFO	Loading Weave 1.19.0
1357192864609	Sync.Engine.Bookmarks	DEBUG	Engine initialized
1357192864609	Sync.Engine.Forms	DEBUG	Engine initialized
1357192864610	Sync.Engine.History	DEBUG	Engine initialized
1357192864611	Sync.Engine.Passwords	DEBUG	Engine initialized
1357192864611	Sync.Engine.Prefs	DEBUG	Engine initialized
1357192864611	Sync.Engine.Tabs	DEBUG	Engine initialized
1357192864612	Sync.Engine.Tabs	DEBUG	Resetting tabs last sync time
1357192864612	Sync.Engine.Addons	DEBUG	Engine initialized
1357192864613	Sync.Service	INFO	Mozilla/5.0 (X11; Linux x86_64; rv:17.0) Gecko/20100101 Firefox/17.0
1357192864615	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1357192864615	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1357192864616	Sync.Service	DEBUG	Caching URLs under storage user base: https://scl2-sync1005.services.mozilla.com/1.1/---------------------------------/
1357192864616	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1357192864616	Sync.AddonsReconciler	INFO	Registering as Add-on Manager listener.
1357192864616	Sync.AddonsReconciler	DEBUG	Adding change listener.
1357192864619	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1357192864620	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1357192870593	Sync.SyncScheduler	DEBUG	Next sync in 90000 ms.
1357192873621	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1357192873621	Sync.SyncScheduler	DEBUG	Next sync in 86379 ms.
1357192873720	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1357192874803	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1357192877919	Sync.ErrorHandler	DEBUG	Beginning user-triggered sync.
1357192877920	Sync.Service	DEBUG	User-Agent: Firefox/17.0.1 FxSync/1.19.0.20121128204232.
1357192877920	Sync.Service	INFO	Starting sync at 2013-01-02 22:01:17
1357192877920	Sync.Service	DEBUG	In sync: should login.
1357192877921	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1357192877922	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1357192877922	Sync.Service	INFO	Logging in user ---------------------------------
1357192877922	Sync.Service	DEBUG	Caching URLs under storage user base: https://scl2-sync1005.services.mozilla.com/1.1/---------------------------------/
1357192877939	Sync.Resource	DEBUG	Channel redirect: https://scl2-sync1005.services.mozilla.com/1.1/---------------------------------/info/collections, https://scl2-sync1005.services.mozilla.com/1.1/---------------------------------/info/collections, 4
1357192878072	Sync.Resource	DEBUG	mesg: GET fail 401 https://scl2-sync1005.services.mozilla.com/1.1/---------------------------------/info/collections
1357192878072	Sync.Resource	DEBUG	GET fail 401 https://scl2-sync1005.services.mozilla.com/1.1/---------------------------------/info/collections
1357192878072	Sync.Service	WARN	401: login failed.
1357192878073	Sync.Service	DEBUG	Finding cluster for user ---------------------------------
1357192878376	Sync.Resource	DEBUG	mesg: GET success 200 https://auth.services.mozilla.com/user/1.0/---------------------------------/node/weave
1357192878376	Sync.Resource	DEBUG	GET success 200 https://auth.services.mozilla.com/user/1.0/---------------------------------/node/weave
1357192878377	Sync.Service	DEBUG	Cluster value = https://scl2-sync1005.services.mozilla.com/
1357192878377	Sync.Status	DEBUG	Status.login: success.login => error.login.reason.account
1357192878377	Sync.Status	DEBUG	Status.service: success.status_ok => error.login.failed
1357192878378	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.

Modified by ams.fwd