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Firefox won't remember my usernames or passwords on some sites

Posted

Firefox won't remember my Hotmail account login info.

I have tried everything suggested here:

http://kb.mozillazine.org/User_name_and_password_not_remembered

and none of it has worked.

Firefox won't remember my Hotmail account login info. I have tried everything suggested here: http://kb.mozillazine.org/User_name_and_password_not_remembered and none of it has worked.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Unity Player 4.0.1f1
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • Google Update
  • Foxit Reader Plug-In For Firefox and Netscape
  • 5.1.10411.0
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Xmarks
4.1.3
true
foxmarks@kei.com
avast! WebRep
7.0.1474
false
wrc@avast.com
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1024000
browser.cache.disk.smart_size.enabled
false
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
675840
browser.places.smartBookmarksVersion
4
browser.startup.homepage
www.google.com
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
browser.tabs.onTop
false
extensions.lastAppVersion
17.0.1
gfx.direct3d.prefer_10_1
true
keyword.URL
http://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=&locale=&apn_uid=FBB80B63-24F3-42D7-ACB1-4096CC0391D5&apn_pt…
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1355890591
places.history.expiration.transient_current_max_pages
104858
privacy.clearOnShutdown.history
false
privacy.clearOnShutdown.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 210
Vendor ID
0x10de
Device ID
0x0a65
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
9.18.13.1070
Driver Date
12-3-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 210 ) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
2/2 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Klemik 3 solutions 16 answers

This might be due to few reasons: 1. Website is SSL connected (such as hotmail, paypal); therefore ff wont remember the password. 2. Website isn't fully loaded (ff fills the form only after the page has been fully loaded) 3. You have remembered more than 1 username for the same website 4. You might accessing some subpage (ie. ff remembers pass for site.com, but you are trying to login at login.site.com where ff wont fill the form)

All the other reasons I belive are described on the site you posted.

This might be due to few reasons: 1. Website is SSL connected (such as hotmail, paypal); therefore ff wont remember the password. 2. Website isn't fully loaded (ff fills the form only after the page has been fully loaded) 3. You have remembered more than 1 username for the same website 4. You might accessing some subpage (ie. ff remembers pass for site.com, but you are trying to login at login.site.com where ff wont fill the form) All the other reasons I belive are described on the site you posted.

Question owner

it would have to be the first one, as I have only one Hotmail account, and firefox will not remember it, even when the page is fully loaded.

is there a way around this?

it would have to be the first one, as I have only one Hotmail account, and firefox will not remember it, even when the page is fully loaded. is there a way around this?
Klemik 3 solutions 16 answers
You might try this: http://www.techtalkz.com/blog/tips-n-tricks/how-to-force-firefox-to-save-passwords-from-secure-https-websites.html
cor-el
  • Top 10 Contributor
  • Moderator
12879 solutions 118209 answers

The login.live.com site uses JavaScript to create the login form and the Firefox password manager doesn't work in these conditions (Bug 355063).
You can make Firefox remember the password, but Firefox won't be able to fill it.

A website may be using autocomplete=off to prevent Firefox from saving and filling the name and password.
You can remove autocomplete=off with a bookmarklet to make Firefox save the name and password.

The login.live.com site uses JavaScript to create the login form and the Firefox password manager doesn't work in these conditions (Bug 355063).<br /> You can make Firefox remember the password, but Firefox won't be able to fill it. A website may be using autocomplete=off to prevent Firefox from saving and filling the name and password.<br /> You can remove autocomplete=off with a bookmarklet to make Firefox save the name and password. *http://kb.mozillazine.org/User_name_and_password_not_remembered

Helpful Reply

did you just seriously post a link that was already in my original post?

did you just seriously post a link that was already in my original post?

Question owner

Klimek, I tried the site you suggested, but the end result was a Firefox that wouldn't open without crashing.

good thing I kept a backup of my omni.

Klimek, I tried the site you suggested, but the end result was a Firefox that wouldn't open without crashing. good thing I kept a backup of my omni.

Question owner

so, should I take it nobody has an answer?

so, should I take it nobody has an answer?
gonehazel 0 solutions 13 answers

FYI - You have to actually save the link from that page as a "bookmark" in your firefox library, not just click on it on the page. Then, when you're actually on the page you want to save your username for (such as hotmail), THEN you go to "bookmarks" and open the saved link. You will then be prompted to save the password. This isn't explained very well in the previous blog.

FYI - You have to actually save the link from that page as a "bookmark" in your firefox library, not just click on it on the page. Then, when you're actually on the page you want to save your username for (such as hotmail), THEN you go to "bookmarks" and open the saved link. You will then be prompted to save the password. This isn't explained very well in the previous blog.
cor-el
  • Top 10 Contributor
  • Moderator
12879 solutions 118209 answers

Note that it is definitely not recommended to edit files in the omni.ja archive. Doing this is at your own risk and won't survive a Firefox update.

There are bookmarklets and form fill extensions to address this issue.

Note that it is definitely not recommended to edit files in the omni.ja archive. Doing this is at your own risk and won't survive a Firefox update. There are bookmarklets and form fill extensions to address this issue. *Saved Password Editor: https://addons.mozilla.org/firefox/addon/saved-password-editor/
gonehazel 0 solutions 13 answers

None of the bookmarks work for Hotmail/Outlook. As soon as you clean your cookies and cache, you're back to square one. Whether this is a Firefox or Hotmail issue is irrelevant. There's no reason on earth a website should not be able to remember your username. This is NOT about passwords - it's about usernames, so it's not a security issue. Why this continues to be such a headache is beyond me.

So Cantide8405 - No, no one has an answer to your problem.

None of the bookmarks work for Hotmail/Outlook. As soon as you clean your cookies and cache, you're back to square one. Whether this is a Firefox or Hotmail issue is irrelevant. There's no reason on earth a website should not be able to remember your username. This is NOT about passwords - it's about usernames, so it's not a security issue. Why this continues to be such a headache is beyond me. So Cantide8405 - No, no one has an answer to your problem.

Modified by gonehazel

sergiomb 0 solutions 4 answers
2 solutions Remember Passwords 1.1 https://addons.mozilla.org/en-us/firefox/addon/remember-passwords/ and Saved Password Editor 2.7 https://addons.mozilla.org/en-US/firefox/addon/saved-password-editor/

Modified by sergiomb

gonehazel 0 solutions 13 answers

Helpful Reply

"Remember Passwords" does not work on Hotmail/Outlook. Once you've cleared your cache and cookies you have to reenter all the information. Haven't tried Password Editor yet, but again, I'm talking about usernames, not passwords.

"Remember Passwords" does not work on Hotmail/Outlook. Once you've cleared your cache and cookies you have to reenter all the information. Haven't tried Password Editor yet, but again, I'm talking about usernames, not passwords.
cor-el
  • Top 10 Contributor
  • Moderator
12879 solutions 118209 answers

If you only want to store the user name and not the password then this should work with remembering form date.

Firefox may offer to store the name and password in the Password Manager, but won't fill it the next time because the login.live.com site uses JavaScript to generate the login form and the Password Manager doesn't work properly in this case.

If you only want to store the user name and not the password then this should work with remembering form date. *Tools > Options > Privacy > Firefox will: "Use custom settings for history": "Remember search and form history" *https://support.mozilla.org/kb/Form+autocomplete Firefox may offer to store the name and password in the Password Manager, but won't fill it the next time because the login.live.com site uses JavaScript to generate the login form and the Password Manager doesn't work properly in this case.