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How to delete line-WILL YOU HELP IMPROVE MOZILLA FIREFOX BY SENDING INFORMATION ABOUT ETC.

Posted

The following line appears every time I open up a Firefox website and I want to get rid of it: "Will you help improve Mozilla Firefox by sending information about performance, hardware, usage and customization to Monzilla" When I answer YES I WANT TO HELP or NO, the line still keeps appearing when i open up another web page. Also, how do I stop the message "CHECKING COMPATABILITY OF ADD-ONS" when I open up a web page. Hoping you can assist-Thanking you Dick Hunt

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • McAfee MSC FF plugin DLL
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • SiteAdvisor
  • 5.1.10411.0
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • Intel WebAPI Updater - Installs and updates Intel WebAPIs
  • Inte IPT Web API
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

See:

  • Tools > Options > Advanced > General: System Defaults: "Submit performance data"
Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Helpful Reply

First you need to update to Firefox 17.0.1, as the version you are running is out of date.

Then, follow cor-el's instructions above, and if that doesn't resolve the issue, please read How to fix preferences that won't save