We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Crash ID: 9c86c542-54d2-48e5-bcea-d21e32121221 Crash ID: c6edcfda-7499-4e7e-bb54-7559a2121221 Crash ID: 644d8596-729b-436f-bb65-1d3a12121221 Crash ID: 6a9bc8c7-8f6e-498b-9182-fca9d2121221 Crash ID: 29918c81-83d6-46fe-a5cd-62c432121221

The IDs are also in the System Details

The problem is flash player, update your flash player..

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

The update page says that Flash Player is up to date. I downloaded an update for Java and installed it, but Firefox says that it is outdated, even though it shows the previous version that i had installed. IT crashes when I try to go to the Yahoo home page, as well as when I try to go to the add-ons page.

Last 5 crashes:

Crash ID: bp-69cf4945-23b0-464f-adfc-5ea212121221
Crash ID: bp-57a29685-6290-40b7-aefe-856012121221
Crash ID: bp-232b2c6c-e68f-46a2-9978-cb16c2121221
Crash ID: bp-92320314-03a4-4e49-9f0c-a190b2121221
Crash ID: bp-51ed9d7e-61f0-48df-8139-7bbd22121221

Firefox v17.0.1 continuously crashes or stalls especially when left "alone" and then I come back to it and it is dead in the water. The screen is frozen to where I have to kill the process to regain control of the computer.

Here are the last 5 reports:

dc837f72-62bd-4f5c-9d77-6a4e934e4b61 12/25/2012 5:03 PM
3ea35aa2-5d98-491c-bb88-251c186ab8d6 12/24/2012 6:08 AM
23fe588d-979d-49f2-ad98-546e07b70eb6 12/19/2012 6:45 AM
6ab624e8-dfa4-4356-bb9e-6388231797a8 12/19/2012 6:45 AM
1973e89f-ad76-4963-82a3-13e51083b522 12/12/2012 10:35 PM

Your help would be greatly appreciated.

Provide the crash id with bp-

Hi Fedora13

Do the crashes still happen in Safe mode?

• https://support.mozilla.org/kb/Safe+Mode

Safe mode disables the JavaScript JIT compiler.

Hi kiaya611.

Could you please start a new thread for your question as you likely have a different crashing problem?

Then you can provide more information like your operating system and installed extensions and installed plugins.

• [start a new thread]
• [/kb/Using+the+Troubleshooting+Informatio...]

bp-8d3b5a37-d1b5-4900-93f6-f603d213011616/01/20137:45 PM
bp-dc2feefe-dcb2-41f9-8506-d81ff213011414/01/201311:08 PM
bp-e8f309c3-f641-4425-a78e-9d91c213011313/01/20138:27 PM
bp-1882eae6-13fe-417f-81ab-2b512213011212/01/20139:15 AM
bp-81a49894-3060-44a3-a241-2e089213011212/01/20139:14 AM
bp-70ba8f39-f947-4db5-aac9-0a0e8213011212/01/20139:13 AM

Hi mkillerbunny

The crashes are caused by Norton software like Norton Confidential or Norton Identity Safe as can be seen by the coFFPlgn.dll or couictlr.dll in the crash signature of the crash report (bug 783369).

• https://crash-stats.mozilla.com/report/index/bp-8d3b5a37-d1b5-4900-93f6-f603d2130116

You can disable Norton extensions/toolbars in Firefox to see if that helps.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Hi, I'm having the same problem for a couple of weeks now. My crash reports are:

bp-490d6521-3d60-4c7e-9554-af7e12130202 02/02/2013 08:47 AM
36d2bf46-5b38-db55-198fe3ed-30335a75 02/01/2013 07:59 AM
bp-268a9cc7-c22d-4ba0-990c-58fbc2130201 01/31/2013 07:40 PM
4d99cc28-4e88-052a-10e38166-41611b3a 01/31/2013 07:39 PM
bp-c5c03b97-84d0-462f-9c32-74b0c2130201 01/31/2013 06:35 PM

Thanks for any help you can give. My plugins are up to date.

Hi johnrobert76

That looks like a problem with the Flash plugin.
You could try older versions of the Flash plugin to see if this is still happening.

• http://kb.mozillazine.org/Flash

These are the error messages I'm getting when mine crashes. It does it quite frequently and it's becoming rather annoying. Any help would be much appreciated!

bp-ea67a9b8-5a05-449f-bb58-054b121302182/18/133:55 PM
bp-64fed7e5-d005-474c-97a7-e820621302182/18/133:54 PM
bp-0dcc707c-1039-4504-88f8-a2d9421302182/17/138:43 PM
bp-b3193d81-2bf3-4f07-8c79-0822721302142/14/131:29 PM
bp-be7ae7db-26a3-41f4-8d7e-9397221302082/08/137:17 AM

Hi 76peanut

Your crashes are caused by the drivers of your graphics display card.
You appear to have two display cards installed.

Try the suggestions in the thread:

• [/questions/946268]

Firefox crashed constantly. and fed up with this firefox now. after re-starting browser it crashes immediately. Please find some solution. Thanks for your understanding.

Report ID                               Date Submitted
bp-926511bd-e96a-4ae4-9f35-a711f2130304 04/03/2013 11:26
bp-f703532d-d3d3-42a4-98ad-496e72130304 04/03/2013 11:25
bp-42de8853-3e63-45c7-bbd5-9f7212130304 04/03/2013 11:21
bp-3b8fbc64-fea9-4c02-b22d-4f90f2130304 04/03/2013 11:21
bp-59cb04a3-efdf-4786-b1ae-e7a242130304 04/03/2013 11:18
bp-3c96edfb-191f-4636-86a5-1597a2130304 04/03/2013 11:17
bp-0df3d9c9-bbac-45ad-90c7-434372130304 04/03/2013 11:16
bp-55d90c96-47cf-4b39-a103-9a3482130304 04/03/2013 10:53
bp-04d2ccd2-1083-4398-a52f-ca1c62130304 04/03/2013 10:52
bp-c5ccba9e-067f-4ca4-9f27-358ee2130304 04/03/2013 09:33

bp-4e456890-448a-4686-a26d-070c7213041717-Apr-136:39 PMbp-1939ac36-95e5-4295-b441-bd75c213041515-Apr-139:10 AMbp-3000c8f8-8f9e-4d7d-ac0c-9b588213040505-Apr-139:35 AMbp-a7bc0312-b52a-46a8-89c2-a6f27213021919-Feb-139:28 PMbp-b887f928-a6e0-401c-a77a-35c1a213021212-Feb-133:00 PM

Hi gaurav.prachchhak.

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

• [start a new thread]
• Use the Troubleshooting Information page to help fix Firefox issues

bp-79c60286-7022-4a53-8dd0-f2cda2130420 4/20/2013 11:05 AM
bp-0e767322-368e-4500-93bd-672002130420 4/20/2013 9:08 AM
e019d908-abd4-498d-ba8c-4365a6394e3d 4/19/2013 4:51 PM
6bda0481-efee-4a69-af1c-df0569620aa6 4/16/2013 8:14 AM
bp-38874918-6f35-4092-a8ac-884452130414 4/14/2013 6:41 PM

Hi cor-el

You can help me? I have that crashes:

• # * # - bp-41021245-89ea-40f3-9b95-143de2130514
• # * # - 1aa067d3-82d4-4e06-84d9-212468f3ad4a
• # * # - 8d8014d0-9046-43e0-8851-a1a95ced7cf7-flash2
• # * # - 8d8014d0-9046-43e0-8851-a1a95ced7cf7-flash1
• # * # - 8d8014d0-9046-43e0-8851-a1a95ced7cf7-browser

I know these contains "flash" but don't really know what is wrong. ofc I have updated flash