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I just want the option to "save as" when downloading a file so I can choose where to save it. Right now, I go back to my Internet Explorer to do this.

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  • Last reply by cor-el

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I changed my setting to "always ask where to save files" and I went into my profile folder and deleted my preference folder.

I changed my setting to "always ask where to save files" and I went into my profile folder and deleted my preference folder.

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I already tried that - no luck

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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Did you check the download settings?

  • Tools > Options > General : Downloads : "Always ask me where to save every file"