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Firefox Setup 17.0.1 will not open

Posted

I am running Windows 8 with IE10 on my new laptop. I downloaded Setup 17.0.1 successfully it seems, but when I click on it, it doesn't go anywhere. Please help.

Chosen solution

Try to disable your anti-virus software temporarily to see if that makes installing Firefox work.

You may need to re-download Firefox from the Mozilla server.

You can find the latest Firefox release in all languages and for all Operating Systems here:

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; HPNTDFJS)

More Information

Andrew
  • Top 25 Contributor
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252 solutions 3023 answers

Please explain your issue.

Thanks!

Helpful Reply

I want to download Firefox as a browser. I clicked on the download button and the Setup 17.0.1 file downloaded OK. I click on it to open it and it goes nowhere. Does that explain my issue better?

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3023 answers

Please go to "Help" then to "About Firefox" to update your browser.

Question owner

I don't have the Firefox browser. I only have the setup file that I would think would set up the Firefox browser. If you are suggesting that I go to the "Help" on the browser, please understand that I don't have the browser yet...that is what I am trying to get.

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3023 answers

What are browser are you using trying to download Firefox? Can you use another browser to download Firefox?

cor-el
  • Top 10 Contributor
  • Moderator
10781 solutions 97024 answers

Chosen Solution

Try to disable your anti-virus software temporarily to see if that makes installing Firefox work.

You may need to re-download Firefox from the Mozilla server.

You can find the latest Firefox release in all languages and for all Operating Systems here:

Helpful Reply

Thank you cor-el...your suggestion worked. I deleted the setup file I had, disabled my anti-virus software and re-downloaded the setup file which proceeded on it's own and downloaded the Firefox browser. I am up and running and bless you for solving my frustrating problem. Hope you have a happy holiday.