X
Tap here to go to the mobile version of the site.

Support Forum

Firefox Setup 17.0.1 will not open

Posted

I am running Windows 8 with IE10 on my new laptop. I downloaded Setup 17.0.1 successfully it seems, but when I click on it, it doesn't go anywhere. Please help.

I am running Windows 8 with IE10 on my new laptop. I downloaded Setup 17.0.1 successfully it seems, but when I click on it, it doesn't go anywhere. Please help.

Chosen solution

Try to disable your anti-virus software temporarily to see if that makes installing Firefox work.

You may need to re-download Firefox from the Mozilla server.

You can find the latest Firefox release in all languages and for all Operating Systems here:

Read this answer in context 2

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; HPNTDFJS)

More Information

Andrew
  • Moderator
275 solutions 3564 answers

Please explain your issue.

Thanks!

Please explain your issue. Thanks!

Helpful Reply

I want to download Firefox as a browser. I clicked on the download button and the Setup 17.0.1 file downloaded OK. I click on it to open it and it goes nowhere. Does that explain my issue better?

I want to download Firefox as a browser. I clicked on the download button and the Setup 17.0.1 file downloaded OK. I click on it to open it and it goes nowhere. Does that explain my issue better?
Andrew
  • Moderator
275 solutions 3564 answers

Please go to "Help" then to "About Firefox" to update your browser.

Please go to "Help" then to "About Firefox" to update your browser.

Question owner

I don't have the Firefox browser. I only have the setup file that I would think would set up the Firefox browser. If you are suggesting that I go to the "Help" on the browser, please understand that I don't have the browser yet...that is what I am trying to get.

I don't have the Firefox browser. I only have the setup file that I would think would set up the Firefox browser. If you are suggesting that I go to the "Help" on the browser, please understand that I don't have the browser yet...that is what I am trying to get.
Andrew
  • Moderator
275 solutions 3564 answers

What are browser are you using trying to download Firefox? Can you use another browser to download Firefox?

What are browser are you using trying to download Firefox? Can you use another browser to download Firefox?
cor-el
  • Top 10 Contributor
  • Moderator
12136 solutions 112743 answers

Chosen Solution

Try to disable your anti-virus software temporarily to see if that makes installing Firefox work.

You may need to re-download Firefox from the Mozilla server.

You can find the latest Firefox release in all languages and for all Operating Systems here:

Try to disable your anti-virus software temporarily to see if that makes installing Firefox work. You may need to re-download Firefox from the Mozilla server. You can find the latest Firefox release in all languages and for all Operating Systems here: *Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html

Helpful Reply

Thank you cor-el...your suggestion worked. I deleted the setup file I had, disabled my anti-virus software and re-downloaded the setup file which proceeded on it's own and downloaded the Firefox browser. I am up and running and bless you for solving my frustrating problem. Hope you have a happy holiday.

Thank you cor-el...your suggestion worked. I deleted the setup file I had, disabled my anti-virus software and re-downloaded the setup file which proceeded on it's own and downloaded the Firefox browser. I am up and running and bless you for solving my frustrating problem. Hope you have a happy holiday.