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firefox sync email password recovery is not working.


My email address is registered with sync and I have the recovery key, but forgot my password, each time I try to reset my password by providing the email I get the following:

Oh dear.

Looks like one of the dinosaurs escaped again. We keep them away from the data, so that should be safe.

Please try again later when we've wrestled him back onto the treadmill.

If you want to report a sighting, please make sure to use their id tag: 11ed5f65a2f50fd3e57f0b0d731cb8bc. Thanks!

Additional System Details


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

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  • Top 25 Contributor
  • Moderator
251 solutions 3019 answers

Have you looked at https://support.mozilla.org/en-US/products/firefox/sync ?