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firefox sync email password recovery is not working.

Posted

My email address is registered with sync and I have the recovery key, but forgot my password, each time I try to reset my password by providing the email I get the following:

Oh dear.

Looks like one of the dinosaurs escaped again. We keep them away from the data, so that should be safe.

Please try again later when we've wrestled him back onto the treadmill.

If you want to report a sighting, please make sure to use their id tag: 11ed5f65a2f50fd3e57f0b0d731cb8bc. Thanks!

My email address is registered with sync and I have the recovery key, but forgot my password, each time I try to reset my password by providing the email I get the following: Oh dear. Looks like one of the dinosaurs escaped again. We keep them away from the data, so that should be safe. Please try again later when we've wrestled him back onto the treadmill. If you want to report a sighting, please make sure to use their id tag: 11ed5f65a2f50fd3e57f0b0d731cb8bc. Thanks!

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
293 solutions 3719 answers
Have you looked at https://support.mozilla.org/en-US/products/firefox/sync ?