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Can't type in Firefox. adress bar, search bar or anywhere else. safemode didn't help, as well as reinstalation. using latest Firefox

Posted

Didn't install new add-ons, or anything like that. just at one moment it stopped working.

Additional System Details

Application

  • User Agent: Opera/9.80 (Windows NT 6.1; WOW64) Presto/2.12.388 Version/12.12

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Skype Click to Call
6.5.0.11422
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
extensions.lastAppVersion
17.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
ATI Radeon HD 5700 Series
Vendor ID
0x1002
Device ID
0x68b8
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
9.2.0.0
Driver Date
9-27-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17514)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 5700 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Madasan
  • Administrator
  • Moderator
6 solutions 65 answers

Hi sergoov,

Have you tried restarting with the add-ons disabled? Also you might want to check any extensions you have installed they might be the cause of the issue.

Question owner

tried without add-ons, didn't help. also have not installed any add-ons for about 3-4 months...

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


If that didn't help then do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.


Question owner

Don't know how, but it fixed by it self after few hours. didn't even restarted my PC... Thanks anyway)

CloudFuel 0 solutions 2 answers

Helpful Reply

As a fellow tech support professional, I would hope and expect Mozilla to look into this issue and resolve it in a timely fashion. Clearly many of their users are affected by this problem. Clearly, the simple yet ineffective solutions listed on various forums and sites are not working as desired.

Firefox has been having issues for the past few years and with the likes of new browsers on the horizon I would think that customer satisfaction and a stable product would be on the forefront of their business plan.

Please get this issue resolved or I (a faithful firefox user and promoter since early 2005) will be sticking with Opera.

swmrajt 0 solutions 2 answers

this happens every now and then can't type anywhere in firefox closing and restarting does nothing i never did the complete reinstall cause them problem just seem to come and go randomly the only thing that worked to fix it every time is to right click firefox and run as administrator.

svahstech 0 solutions 2 answers

Run as Administrator (in XP) has in fact restored the ability to enter text in fields in firefox with the keyboard. Firefox intializes as if a new install from Administrator login (import Window and Make default dialog appear), though no new profile appears in profile manager. New profile had not resolved the problem in any way.

I would characterize this as a clumsy work around. It would be nice to find the real bug (through many versions at this point) and remedy it. Since I often remote to the machine where the problem occurs (during local use), I wonder if ts has anything to do with it.

svahstech 0 solutions 2 answers

Since I have to use Chrome to enter this Reply, I might as well /just/ use Chrome, no? On this machine, login as Administrator did not reatore type in firefox. Profile manager doesn't accept type either, so New Profile isn't a valuable work around. What has happened at Firefox? sad days.

jbourque 0 solutions 1 answers

I'm having the same issue just upgraded to 20.0 and now I can't type in the address bar. I set my homepage to google I can navigate from there but nothing else.

I have reset my firefox and even disabled all the addons and still no luck.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

There appears to be a problem with Firefox 20 with UNC paths when using roaming profiles on a server.

This is currently investigated and tracked via this bug report.

  • Bug 857672 - Address Bar not working (roaming profiles;UNC path support OS.File)

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

koehn 0 solutions 1 answers

I just had this problem in Firefox 20 on Windows 64-bit. I tried various other keys (alt, etc.) and decided to check my add-ons. I hit ctrl-shift-A and was surprised that the tab opened! After that, typing worked in the rest of the app. Weird.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Helpful Reply

Some have reported that pressing the Windows key had worked with this issue.

Try to press Fn + Windows Key (laptop) or another function key like F9 + Windows Key and then click in the text area to see if this works.
You may have to repeat this a few times.

Zap0 0 solutions 1 answers

WOW! I tried both, can't remember which one worked, but I can't believe that's all it took. Made an account just to thank you cor-el!!! :D

Modified by Zap0