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Despite ad blocker being enabled, I receive pop up ads.

  • 3 replies
  • 1 has this problem
  • 2083 views
  • Last reply by user693271

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The ads are usually at the bottom or the right side of the screen. What can I do to stop them?

I am running Firefox 17.0.1 on a Windows 8 machine.

Chosen solution

Do you see the ads on all sites? What adblocker you use?

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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Chosen Solution

Do you see the ads on all sites? What adblocker you use?

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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The ad blocker I use is what came with Windows 8. I reset Firefox as instructed and hope that takes care of the problem. thanks for your help.

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Try this adblocker- adblock plus for firefox http://adblockplus.org