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Firefox works ok until I enter passwords on any site, then stops responding. If closed will not re-open.

Posted

I'm running windows 7 and firefox 17. I have tried uninstalling and re-loading and re-setting, but problem persists. MS IE still works ok.

I'm running windows 7 and firefox 17. I have tried uninstalling and re-loading and re-setting, but problem persists. MS IE still works ok.

Chosen solution

Found the problem. Some kind of "security" plugin had been installed called: Rapport. It locked up the browser anytime I tried logging into a bank, eBay, etc... It subsequently disabled all other browsers (IE, Chrome). It is not only a plugin but runs as a windows service and is no picnic to remove. Had to do it in safe mode.

Good luck.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • npsitesafety
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Shockwave Flash 11.3 r300
  • 4.1.10329.0
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

finitarry
  • Top 25 Contributor
218 solutions 3131 answers
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Question owner

I have already been through the self help screens. It has only started doing this in the last five days. No settings have changed. Browsing is fine, until I try entering passwords. Then stops responding and PC needs to be re-booted before Firefox can be re-opened.

I have already been through the self help screens. It has only started doing this in the last five days. No settings have changed. Browsing is fine, until I try entering passwords. Then stops responding and PC needs to be re-booted before Firefox can be re-opened.
finitarry
  • Top 25 Contributor
218 solutions 3131 answers
* https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting * http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29
pmascari 1 solutions 3 answers

Same problem here. In addition, not only will FF not restart after closing, but IE will not open either. I've shut all instances down in Task Manager but it doesn't help. Attempting to start FF it will show in the TM but won't load up.

Tried disabling AVG anti-virus. No help.

Started Windows in Safe Mode, FF works fine...no lock ups.

Help?

Same problem here. In addition, not only will FF not restart after closing, but IE will not open either. I've shut all instances down in Task Manager but it doesn't help. Attempting to start FF it will show in the TM but won't load up. Tried disabling AVG anti-virus. No help. Started Windows in Safe Mode, FF works fine...no lock ups. Help?
cor-el
  • Top 10 Contributor
  • Moderator
12300 solutions 113913 answers

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls
pmascari 1 solutions 3 answers

Chosen Solution

Found the problem. Some kind of "security" plugin had been installed called: Rapport. It locked up the browser anytime I tried logging into a bank, eBay, etc... It subsequently disabled all other browsers (IE, Chrome). It is not only a plugin but runs as a windows service and is no picnic to remove. Had to do it in safe mode.

Good luck.

Found the problem. Some kind of "security" plugin had been installed called: Rapport. It locked up the browser anytime I tried logging into a bank, eBay, etc... It subsequently disabled all other browsers (IE, Chrome). It is not only a plugin but runs as a windows service and is no picnic to remove. Had to do it in safe mode. Good luck.
cor-el
  • Top 10 Contributor
  • Moderator
12300 solutions 113913 answers
See Trusteer Rapport *http://www.trusteer.com/support/rapport-installation-links *http://www.trusteer.com/support/en/report-problem *http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport
Parbuster 0 solutions 5 answers

I have ben using Rapport since its inception and never had any trouble until recently,I also have Norton 360 installed and this has not caused any bother in the past.I am 86yrs old so any solution you have must be very specific and detailed for me, also instructions how to carry it out.It is a real pain having to re-start every time I try to get my bank details!!!!!!

I have ben using Rapport since its inception and never had any trouble until recently,I also have Norton 360 installed and this has not caused any bother in the past.I am 86yrs old so any solution you have must be very specific and detailed for me, also instructions how to carry it out.It is a real pain having to re-start every time I try to get my bank details!!!!!!
pmascari 1 solutions 3 answers

Parbuster,

This link gives instructions on uninstalling Rapport:

http://www.trusteer.com/support/uninstalling-rapport-windows-vista-and-windows-7

Parbuster, This link gives instructions on uninstalling Rapport: [http://www.trusteer.com/support/uninstalling-rapport-windows-vista-and-windows-7 http://www.trusteer.com/support/uninstalling-rapport-windows-vista-and-windows-7]
Parbuster 0 solutions 5 answers

I have already stopped Rapport not uninstalled and got through to the required page with no problem FF was working OK.However Rapport checks everything when I visit websites am I safe without it???

I have already stopped Rapport not uninstalled and got through to the required page with no problem FF was working OK.However Rapport checks everything when I visit websites am I safe without it???
John99
  • Top 25 Contributor
  • Moderator
695 solutions 9602 answers

Trusteer Rapport sounds useful if you read their website *http://www.trusteer.com/LP/Learn-More.html

But remember Firefox itself by default gives some phishing protection.

The point with the Rapport software is that the up-to-date versions often work ok with Firefox, so as long as you keep the Rapport software updated you should not have many problems.

I suppose something you could consider is using Rapport when you are banking or making purchases, but not whilst doing ordinary browsing.

Make sure you make a note of

  1. How to stop Rapport if it causes problems again like crashing Firefox
  2. The support site in case you need to report problems or ask questions
    http://www.trusteer.com/support/en/report-problem
  3. The Rapport installation link, so that you are able to update the software when required
    http://www.trusteer.com/support/rapport-installation-links
    Again if Firefox is broken Internet Explorer could be used.
Trusteer Rapport sounds useful if you read their website *http://www.trusteer.com/LP/Learn-More.html But remember Firefox itself by default gives some phishing protection. * http://www.mozilla.org/en-US/firefox/phishing-protection/firefox2/ The point with the Rapport software is that the up-to-date versions often work ok with Firefox, so as long as you keep the Rapport software updated you should not have many problems. I suppose something you could consider is using Rapport when you are banking or making purchases, but not whilst doing ordinary browsing. Make sure you make a note of # How to stop Rapport if it causes problems again like crashing Firefox #* On Windows: Go to "Start->All Programs->Trusteer Rapport->Stop Rapport" <br /> see http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport # The support site in case you need to report problems or ask questions<br /> http://www.trusteer.com/support/en/report-problem #* also see http://www.trusteer.com/support/callback-request you could use that from Internet Explorer if Firefox is not working #The Rapport installation link, so that you are able to update the software when required <br /> http://www.trusteer.com/support/rapport-installation-links <br />Again if Firefox is broken Internet Explorer could be used.