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Microsoft Outlook Web App causes Mozilla Firefox v. 17 to "not respond" every time I go to the page. Help?

  • 1 reply
  • 6 have this problem
  • 3 views
  • Last reply by cor-el

Bumbleonia
Bumbleonia
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As stated, every time I try to check my email, either by access it from the "most visited" tab on v. 17 or manually typing it into the address bar, It begins to load/open the page but after approx. 3 seconds causes the entirety of Firefox to "not respond" and freeze for about 5 seconds. While no harm done, this is extremely annoying. This is the only website to cause this problem and it is a fairly recent occurrence, starting about a week ago. My version of Firefox is up to date, I have cleaned my cache, cookies, history etc.

Does anyone have an idea what might be causing this and what steps I could take to either reduce its occurrences or completely stop this?

Thanks!

As stated, every time I try to check my email, either by access it from the "most visited" tab on v. 17 or manually typing it into the address bar, It begins to load/open the page but after approx. 3 seconds causes the entirety of Firefox to "not respond" and freeze for about 5 seconds. While no harm done, this is extremely annoying. This is the only website to cause this problem and it is a fairly recent occurrence, starting about a week ago. My version of Firefox is up to date, I have cleaned my cache, cookies, history etc. Does anyone have an idea what might be causing this and what steps I could take to either reduce its occurrences or completely stop this? Thanks!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can also check for problems with the places.sqlite database file in the Firefox Profile Folder that stores the history and bookmarks.