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Sign ins on firefox with trusteer rapport take up to 8 seconds

WRubin
WRubin
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Firefox 17.01 takes forever to sign into a site-whether I manually enter the username and password or use Roboform to do it for me. I have trusteer rapport. On IE9 only a very short delay signing up but on firefox up to 8 seconds to reach a new site after signing in. I have PC with Windows 7

Firefox 17.01 takes forever to sign into a site-whether I manually enter the username and password or use Roboform to do it for me. I have trusteer rapport. On IE9 only a very short delay signing up but on firefox up to 8 seconds to reach a new site after signing in. I have PC with Windows 7

Chosen solution

Hi WRubin,

We support FF17 for Mac and Windows completely so this shouldn't happen. Do you have the latest version of Rapport installed? if not, please update and restart via the Rapport console or our website: http://www.trusteer.com/support/en/rapport-installation-links

If it persists we would like to investigate this issue, please contact our technical support- https://www.trusteer.com/support/report-problem


Regards, Alex Man Trusteer Technical Support

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TrusteerSupport
TrusteerSupport
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Chosen Solution

Hi WRubin,

We support FF17 for Mac and Windows completely so this shouldn't happen. Do you have the latest version of Rapport installed? if not, please update and restart via the Rapport console or our website: http://www.trusteer.com/support/en/rapport-installation-links

If it persists we would like to investigate this issue, please contact our technical support- https://www.trusteer.com/support/report-problem


Regards, Alex Man Trusteer Technical Support