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Since recent upgrade, I can't see any of my projects in Shutterfly. Their customer support says it may be issue with Java app and Adobe Flash Player

Posted

see above-- are there known issues with these apps?

Chosen solution

Your Java player (if relevant) is not clearly indicated in your plugins list, and your Flash player is several versions behind. If Apple has an update site, you might check that first. Mozilla's site is here: http://www.mozilla.org/plugincheck/

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.1 r102
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Office Live Update v1.0
  • Shockwave for Director 11.5.8r612
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

jscher2000
  • Top 10 Contributor
2380 solutions 21063 answers

Chosen Solution

Your Java player (if relevant) is not clearly indicated in your plugins list, and your Flash player is several versions behind. If Apple has an update site, you might check that first. Mozilla's site is here: http://www.mozilla.org/plugincheck/

Modified by jscher2000

Question owner

It worked. Thanks so much!