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unable to login to websites
Using Firefox with Virgin Media Router Netgear superhub with wireless. Its a PC. For past week hub has been resetting itself several times during the day. When this problem occured any websites I login to which I have registered for and used many times previously either goes back to username and password box or message displayed 'Oops a sessions timeout has occured'. This happens on any website I have previously used and pre-registered with. This is causing me a huge problem now as I cannot access accounts I normally use on a daily basis. I am assuming this is something to do with cookies.
Interestingly this also happens on my daughter laptop who also uses Firefox.
All Replies (9)
Please reload the webpage while bypassing the cache using one of the following steps:
- Hold down the Shift key and click the Reload button with the left mouse key.
- Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
- Press Command + Shift + R (Mac)
See if this helps solve the issues you had and please report back to us!
I have just tried this on Linkedin and enter username and password displayed, it then proceeds to load and simply comes back with my login information. Same problem on another site I am a member of. So problem not solved as yet. Screenshots below.
Using Firefox 16.0.2
It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
Delete the sessionstore.js  file and possible sessionstore-##.js  files with a number and sessionstore.bak in the Firefox Profile Folder.
Help > Troubleshooting Information > Profile Directory: Open Containing Folder http://kb.mozillazine.org/Profile_folder_-_Firefox Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).
Deleted these all of them and problem is still occuring.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
I have done this also and has not worked. This issue is affecting my Twitter account as well.
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
- Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.
IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
- (On 32-bit Windows) C:\Program Files\Mozilla Firefox
- (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
- Go to the Windows Start menu and click on "Computer".
- In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
- Find the "Program Files (x86)" folder or "Program Files" folder.
- On 32-bit Windows, double-click the Program Files folder to open it.
- On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
- Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
This has been done as well, appreciate your help to date on this. I am thinking this maybe a router problem perhaps?