X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

When trying to get on Firefox, get :error message XUL Runner -Platform versions 17.0.1 not compatible with mini Version 17.0 Maxi version 17.0

Posted

Not a new user. This problem is on my desktop computer. Can't get on internet on that computer, so am using laptop, which may display incorrect info for this question.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Garmin Communicator Plug-In 4.0.4.0
  • 4.1.10329.0
  • Picasa plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp
  • Office Plugin for Netscape Navigator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Acrobat Plug-In Version 5.00 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

Helpful Reply

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.
Other security software may have similar features to prevent Firefox from updating files properly.

See:

Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.


Question owner

Cor-el Thanks for reply. However,I see you said DO NOT remove personal data when I uninstall current version, so I can get a fresh copy of Firefox. How do I avoid removing my personal data?

Question owner

By the way, I use VIPRE Security.

cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

The uninstall window has a check-box to keep or remove your personal data and if that setting is selected then Firefox will remove all profile folders.
This will cause you to lose all personal data like bookmarks and stored passwords.

This problem doesn't require a new profile and deleting the Firefox program folder and a reinstall should be sufficient.

  • (32 bit Windows) C:\Program Files\Mozilla Firefox\
  • (64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\

See my above reply about how to make a backup of your personal data as is always recommended.

Question owner

When I go to mozilla.org and search for installer, it displays several. Am i to use the one described as www.mozilla.org/projects/firefox/ue/installer ? Sorry to be so much trouble, but this is a bit confusing.

cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

You can click the green button at the top right to download Firefox.


Question owner

New question: Have downloaded a new copy of Firefox to my desktop. Cannot find screen or place to UNINSTALL. Where do I find that? If I go to Add/Remove Programs, I cannot find the place you told me to click on to avoid deleting my personal data.

Question owner

Went to Control Panel, where I should be able to get to Uninstall, from what I have read. My Control Panel screen has no PROGRAMS option, so cannot go to Programs and Features, where I understand I can find UNINSTALL. What am I missing here?

cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

An uninstall most likely doesn't help in this case, only deleting the Firefox program folder to remove all the files to do a clean (re)install will make sure that Firefox gets installed properly.