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Upgraded my MAC to 10.7.5 and Firefox stopped working for FB and Hotmail. what should I do?

  • 1 reply
  • 2 have this problem
  • 23 views
  • Last reply by cor-el

nellagroysman
nellagroysman
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I just get a blank screen when try to go to FB or Hotmail

I just get a blank screen when try to go to FB or Hotmail

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

You can also check the cookie exceptions to make sure that you aren't blocking cookies.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.