X
Tap here to go to the mobile version of the site.

Support Forum

Firefox will not open right away.

Posted

O.k. so I'm running "Windows 7 Ultimate Edition". I recently downloaded the latest edition of Firefox but I've had Firefox for years and this has been a problem for many months. My computer is a "Compaq Presario CQ56" Laptop and I run "ESET 5 Antivirus" (always updated). Anyways, Ive removed Firefox and re-installed the application many times but it didn't help. Safe mode doesn't work either. Ive even altered my antivirus program to have Firefox as an exception but that didn't help either. When I attempt to open the Firefox browser I'll get the spinning loading icon. It will appear and spin for maybe 6 seconds and then disappear. Ill be engaged in a merry-go-round of doing this 4 or 5 times till Firefox finally opens.

O.k. so I'm running "Windows 7 Ultimate Edition". I recently downloaded the latest edition of Firefox but I've had Firefox for years and this has been a problem for many months. My computer is a "Compaq Presario CQ56" Laptop and I run "ESET 5 Antivirus" (always updated). Anyways, Ive removed Firefox and re-installed the application many times but it didn't help. Safe mode doesn't work either. Ive even altered my antivirus program to have Firefox as an exception but that didn't help either. When I attempt to open the Firefox browser I'll get the spinning loading icon. It will appear and spin for maybe 6 seconds and then disappear. Ill be engaged in a merry-go-round of doing this 4 or 5 times till Firefox finally opens.

Additional System Details

Installed Plug-ins

  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Shockwave Flash 11.5 r502
  • Pando Web Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2
  • 5.1.10411.0
  • PDFlite Browser Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Zwinky
3.50.0.56249
false
5qffxtbr@Zwinky_5q.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
942080
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
google.com
browser.startup.homepage_override.buildID
20121119183901
browser.startup.homepage_override.mstone
17.0
browser.tabs.warnOnClose
false
dom.max_script_run_time
0
extensions.lastAppVersion
17.0
keyword.URL
http://www.searchamong.com/searchview.php?cat=webs&bar=true&query=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1354313920
places.history.enabled
false
places.history.expiration.transient_current_max_pages
51877
places.history.expiration.transient_optimal_database_size
83002162
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.csp.enable
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
0x8086
Device ID
0x2a42
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.2555
Driver Date
10-13-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
12760 solutions 117253 answers

Helpful Reply

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls