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Please, please,please help me find a recovery key. Without it I cannot sync, and your instructions don't work!

Posted

I click on the Firefox tab, then "options" and THERE IS NO "Manage Account" and, therefore, NO RECOVERY KEY. Help me, please! Both my computers are Windows: one Win7, one Win8. I've spent hours and hours -- in multiple sessions over a period of months -- trying to solve this.

Chosen solution

Hi!

Are you trying to set up two computers that are not synced?

Please follow the instructions described in this article: How do I set up Firefox Sync?

You shouldn't need the Recovery Key for it.

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

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Ibai
  • Administrator
123 solutions 709 answers

Chosen Solution

Hi!

Are you trying to set up two computers that are not synced?

Please follow the instructions described in this article: How do I set up Firefox Sync?

You shouldn't need the Recovery Key for it.

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96785 answers

Did you ever used Sync in the past and created a Sync account or is this the first time that you use Sync?

Helpful Reply

Thanks, Ibai and cor-el for responsing to my plea for help.

Ibai's response -- in particular his query about syncing two un-synced computers and his observation that I shouldn't need a recovery key -- made me realize that I had registered for some reason or another with Firefox back whenever, and that registration was gumming up the works. Firefox assumed I had previously synced, and now needed to re-synch (I guess). With this realization, I re-registered under another username, and (lo!) I started getting the cues I was expecting.

I'm synced, and am presently exploring the Tile Tabs add-on and totally happy again with Firefox.