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Please, please,please help me find a recovery key. Without it I cannot sync, and your instructions don't work!

Posted

I click on the Firefox tab, then "options" and THERE IS NO "Manage Account" and, therefore, NO RECOVERY KEY. Help me, please! Both my computers are Windows: one Win7, one Win8. I've spent hours and hours -- in multiple sessions over a period of months -- trying to solve this.

I click on the Firefox tab, then "options" and THERE IS NO "Manage Account" and, therefore, NO RECOVERY KEY. Help me, please! Both my computers are Windows: one Win7, one Win8. I've spent hours and hours -- in multiple sessions over a period of months -- trying to solve this.

Chosen solution

Hi!

Are you trying to set up two computers that are not synced?

Please follow the instructions described in this article: How do I set up Firefox Sync?

You shouldn't need the Recovery Key for it.

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

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Ibai
  • Administrator
122 solutions 724 answers

Chosen Solution

Hi!

Are you trying to set up two computers that are not synced?

Please follow the instructions described in this article: How do I set up Firefox Sync?

You shouldn't need the Recovery Key for it.

Hi! Are you trying to set up two computers that are not synced? Please follow the instructions described in this article: [[How do I set up Firefox Sync?]] You shouldn't need the Recovery Key for it.
cor-el
  • Top 10 Contributor
  • Moderator
12885 solutions 118258 answers

Did you ever used Sync in the past and created a Sync account or is this the first time that you use Sync?

Did you ever used Sync in the past and created a Sync account or is this the first time that you use Sync? *https://support.mozilla.org/kb/how-do-i-manage-my-firefox-sync-account *https://support.mozilla.org/kb/firefox-sync-troubleshooting-and-tips

Helpful Reply

Thanks, Ibai and cor-el for responsing to my plea for help.

Ibai's response -- in particular his query about syncing two un-synced computers and his observation that I shouldn't need a recovery key -- made me realize that I had registered for some reason or another with Firefox back whenever, and that registration was gumming up the works. Firefox assumed I had previously synced, and now needed to re-synch (I guess). With this realization, I re-registered under another username, and (lo!) I started getting the cues I was expecting.

I'm synced, and am presently exploring the Tile Tabs add-on and totally happy again with Firefox.

Thanks, Ibai and cor-el for responsing to my plea for help. Ibai's response -- in particular his query about syncing two un-synced computers and his observation that I shouldn't need a recovery key -- made me realize that I had registered for some reason or another with Firefox back whenever, and that registration was gumming up the works. Firefox assumed I had previously synced, and now needed to re-synch (I guess). With this realization, I re-registered under another username, and (lo!) I started getting the cues I was expecting. I'm synced, and am presently exploring the Tile Tabs add-on and totally happy again with Firefox.