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I need more room for my question about a Firefox message on a bdsvings.com download web page!

Posted

On this page:

http://register.bsaving.com/OfferSeriesPage.aspx?g=4b0635c6e167448a888b5e219c15d2b3&ust=64496897426348be9a7f80a2971

I clicked Download and the following appeared in a box on the left side while the main part of the page indicated it was downloading.

Firefox Instructions Click the "Allow" button on the top left-hand side of your screen. Then click "Install Now" which will appear towards the middle of your screen. You should see "Coupon savings has successfully been installed".

There was no Firefox 'Allow' button on the page. I waited 15 minutes on this bSaving page to see if the download would complete but it still showed it was running. Im sending this message to bsaving.com also because I've no idea what's going on here. Can you help me? Louise Bell

On this page: http://register.bsaving.com/OfferSeriesPage.aspx?g=4b0635c6e167448a888b5e219c15d2b3&ust=64496897426348be9a7f80a2971 I clicked Download and the following appeared in a box on the left side while the main part of the page indicated it was downloading. Firefox Instructions Click the "Allow" button on the top left-hand side of your screen. Then click "Install Now" which will appear towards the middle of your screen. You should see "Coupon savings has successfully been installed". There was no Firefox 'Allow' button on the page. I waited 15 minutes on this bSaving page to see if the download would complete but it still showed it was running. Im sending this message to bsaving.com also because I've no idea what's going on here. Can you help me? Louise Bell

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • CouponXplorer Installer Plugin Stub for 32-bit Windows
  • Know the Bible Installer Plugin Stub for 32-bit Windows
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.3 r300
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • 1.9.0042.0
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • DRM Netscape Network Object
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp
  • Macromedia Shockwave for Director Netscape plug-in, version 10.1

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Firefox version 16.0
Windows XP Professional
* Shockwave Flash 11.5 r502
* Coupons, Inc. Coupon Printer Plugin
* Coupons, Inc. Coupon Printer DLL
* Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
* NPRuntime Script Plug-in Library for Java(TM) Deploy
* CouponXplorer Installer Plugin Stub for 32-bit Windows
* Know the Bible Installer Plugin Stub for 32-bit Windows
* Adobe PDF Plug-In For Firefox and Netscape 10.1.4
* The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
* Shockwave Flash 11.3 r300
* RealJukebox Netscape Plugin
* RealPlayer(tm) HTML5VideoShim Plug-In
* RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
* RealPlayer(tm) LiveConnect-Enabled Plug-In
* RealPlayer Download Plugin
* 5.1.10411.0
* iTunes Detector Plug-in
* Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
* The plug-in allows you to open and edit files using Microsoft Office applications
* 1.9.0042.0
* DRM Store Netscape Plugin
* Npdsplay dll
* DRM Netscape Network Object
* Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
* np-mswmp
* Macromedia Shockwave for Director Netscape plug-in, version 10.1

jscher2000
  • Top 10 Contributor
8797 solutions 71955 answers

Helpful Reply

From the description, it sounds as though the site was going to try to install an extension. If you have never installed an extension from that site before, you normally would get the dialog to allow or ignore the installation. If you allow the installation, a dialog would appear asking whether you want to install it.

But... these dialogs usually appear after the download starts; it might never have started. You might return to the site and try again.

Depending on what security software you are running, it's also possible that the download was blocked because it is considered to be adware (or worse) by your security software. If your security software keeps logs of its actions, you might check that.

From the description, it sounds as though the site was going to try to install an extension. If you have never installed an extension from that site before, you normally would get the dialog to allow or ignore the installation. If you allow the installation, a dialog would appear asking whether you want to install it. But... these dialogs usually appear after the download starts; it might never have started. You might return to the site and try again. Depending on what security software you are running, it's also possible that the download was blocked because it is considered to be adware (or worse) by your security software. If your security software keeps logs of its actions, you might check that.