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The new tab (+) does not work, neither does the File/new tab function

emmajulia
emmajulia
Posted

The new tab (+) is not working. The File/New Tab function does not work either. Both had been working properly until midday today. I have not added any software, plug-ins, or extensions today, I do not have the Ask toolbar. I have tried several of the suggestions made on this site to no avail.

The new tab (+) is not working. The File/New Tab function does not work either. Both had been working properly until midday today. I have not added any software, plug-ins, or extensions today, I do not have the Ask toolbar. I have tried several of the suggestions made on this site to no avail.

Chosen solution

This issue can be caused by an extension that isn't working properly in the current Firefox release.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
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Additional System Details

Installed Plug-ins

  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.10.2.10212
  • Shockwave Flash 11.4 r402
  • Google Update
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-In 4.0.1.0
  • GEPlugin
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
  • Motive Plugin for Mozilla Browsers
  • npRLCT4Player
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

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cor-el
cor-el
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17424 solutions 157436 answers
Posted

Chosen Solution

This issue can be caused by an extension that isn't working properly in the current Firefox release.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
This issue can be caused by an extension that isn't working properly in the current Firefox release. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do not click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes