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no videos or flash sites load

Posted

hey guys im having problems with loading youtube videos/skysports score center and facebook videos when i go to the sites the videos are just blank white and same with any flash website

i checkd my addons they all say upto date. but still having this problem. they work fine on other browsers such as IE chrome and maxathon but just firefox.but idont want to use those others

help would be appreciated on this matter

hey guys im having problems with loading youtube videos/skysports score center and facebook videos when i go to the sites the videos are just blank white and same with any flash website i checkd my addons they all say upto date. but still having this problem. they work fine on other browsers such as IE chrome and maxathon but just firefox.but idont want to use those others help would be appreciated on this matter

Chosen solution

awomse its fixed

i tryed resetting without addons didnt work still .it was the "disable protected mode" which did the trick

added ProtectedMode=0 to the correct file in flash folder :) thank you

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • NPWLPG
  • BitCometAgent v1.30 for Firefox
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
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true
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Make Address Bar Font Size Bigger
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addressBarFontSizeBigger@papafresh.com
Mozilla Safe Browsing
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true
{A3C5C198-F75E-11E1-8270-B8AC6F996F26}
New Old Menu
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newoldmenu@rsjtdrjgfuzkfg.com
Old Location Bar
2.1.6
true
{3205B348-523A-4fac-9BC4-9939CBF583B0}
RealPlayer Browser Record Plugin
15.0.4
true
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Save now
3.4
true
50886ec80cdeb@50886ec80ce24.com
Theme Font & Size Changer
6.1
true
{f69e22c7-bc50-414a-9269-0f5c344cd94c}
BitComet Video Downloader
1.34
false
{B042753D-F57E-4e8e-A01B-7379A6D4CEFB}
Classic Compact Options
10.0.2
false
notreal.ccoptions@environmentalchemistry.com
Tabs Menu
1.4.8
false
{dc5d9a10-2736-11da-8cd6-0800200c9a66}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
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browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
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browser.startup.homepage_override.mstone
16.0.2
extensions.lastAppVersion
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font.internaluseonly.changed
true
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1352902529
places.history.expiration.transient_current_max_pages
59794
privacy.cpd.cookies
false
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.offlineApps
true
privacy.cpd.sessions
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privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 8400GS
Vendor ID
0x10de
Device ID
0x10c3
Adapter RAM
512
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.8562
Driver Date
10-15-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 8400GS) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
3/3 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

hello v2lethal, please update your real player software like it's described in Flash 11.3 doesn't load video in Firefox and see if this resolves the issue.

another thing that caught my attention is the "Save now" extension that you have currently installed - it is adware/malware, please remove it from firefox > addons > extensions & also Update Firefox to the latest release.

hello v2lethal, please update your real player software like it's described in [[Flash 11.3 doesn't load video in Firefox]] and see if this resolves the issue. another thing that caught my attention is the "Save now" extension that you have currently installed - it is adware/malware, please remove it from firefox > addons > extensions & also [[Update Firefox to the latest version]].

Question owner

well i read this here https://addons.mozilla.org/en-US/firefox/blocked/i106 and it says not to have real player. so im confused lol

well i read this here https://addons.mozilla.org/en-US/firefox/blocked/i106 and it says not to have real player. so im confused lol

Question owner

ive just install real player and it installed to firefox ive restarted and still having same issue.

ive just install real player and it installed to firefox ive restarted and still having same issue.

Helpful Reply

Application Basics

       Name
       Firefox
       Version
       16.0.2
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
       Profile Folder
         Show Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       InFormEnter
       0.6.3
       true
       {5546F97E-11A5-46b0-9082-32AD74AAA920}
       Make Address Bar Font Size Bigger
       1.1.7
       true
       addressBarFontSizeBigger@papafresh.com
       Mozilla Safe Browsing
       2.0.14
       true
       {A3C5C198-F75E-11E1-8270-B8AC6F996F26}
       New Old Menu
       1.0.0.4
       true
       newoldmenu@rsjtdrjgfuzkfg.com
       Old Location Bar
       2.1.6
       true
       {3205B348-523A-4fac-9BC4-9939CBF583B0}
       RealPlayer Browser Record Plugin
       15.0.6
       true
       {0153E448-190B-4987-BDE1-F256CADA672F}
       Theme Font & Size Changer
       6.1
       true
       {f69e22c7-bc50-414a-9269-0f5c344cd94c}
       BitComet Video Downloader
       1.34
       false
       {B042753D-F57E-4e8e-A01B-7379A6D4CEFB}
       Classic Compact Options
       10.0.2
       false
       notreal.ccoptions@environmentalchemistry.com
       Tabs Menu
       1.4.8
       false
       {dc5d9a10-2736-11da-8cd6-0800200c9a66}
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       1048576
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size_cached_value
       409600
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage_override.buildID
       20121024073032
       browser.startup.homepage_override.mstone
       16.0.2
       extensions.lastAppVersion
       16.0.2
       font.internaluseonly.changed
       true
       gfx.direct3d.prefer_10_1
       true
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1353714235
       places.history.expiration.transient_current_max_pages
       54135
       privacy.cpd.cache
       false
       privacy.cpd.cookies
       false
       privacy.cpd.downloads
       false
       privacy.cpd.formdata
       false
       privacy.cpd.history
       false
       privacy.cpd.offlineApps
       true
       privacy.cpd.sessions
       false
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       NVIDIA GeForce 8400GS
       Vendor ID
       0x10de
       Device ID
       0x10c3
       Adapter RAM
       512
       Adapter Drivers
       nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
       Driver Version
       8.17.12.8562
       Driver Date
       10-15-2011
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.1.7601.17789)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce 8400GS) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
       GPU Accelerated Windows
       1/1 Direct3D 10
       AzureBackend
       direct2d
 JavaScript
       Incremental GC
       1
 Accessibility
       Activated
       0
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.2
       4.9.2
       NSS
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC
       NSS Util
       3.13.6.0
       3.13.6.0
       NSS SSL
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC
       NSS S/MIME
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC
Application Basics Name Firefox Version 16.0.2 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0 Profile Folder Show Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID InFormEnter 0.6.3 true {5546F97E-11A5-46b0-9082-32AD74AAA920} Make Address Bar Font Size Bigger 1.1.7 true addressBarFontSizeBigger@papafresh.com Mozilla Safe Browsing 2.0.14 true {A3C5C198-F75E-11E1-8270-B8AC6F996F26} New Old Menu 1.0.0.4 true newoldmenu@rsjtdrjgfuzkfg.com Old Location Bar 2.1.6 true {3205B348-523A-4fac-9BC4-9939CBF583B0} RealPlayer Browser Record Plugin 15.0.6 true {0153E448-190B-4987-BDE1-F256CADA672F} Theme Font & Size Changer 6.1 true {f69e22c7-bc50-414a-9269-0f5c344cd94c} BitComet Video Downloader 1.34 false {B042753D-F57E-4e8e-A01B-7379A6D4CEFB} Classic Compact Options 10.0.2 false notreal.ccoptions@environmentalchemistry.com Tabs Menu 1.4.8 false {dc5d9a10-2736-11da-8cd6-0800200c9a66} Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 1048576 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size_cached_value 409600 browser.places.smartBookmarksVersion 4 browser.startup.homepage_override.buildID 20121024073032 browser.startup.homepage_override.mstone 16.0.2 extensions.lastAppVersion 16.0.2 font.internaluseonly.changed true gfx.direct3d.prefer_10_1 true network.cookie.prefsMigrated true places.database.lastMaintenance 1353714235 places.history.expiration.transient_current_max_pages 54135 privacy.cpd.cache false privacy.cpd.cookies false privacy.cpd.downloads false privacy.cpd.formdata false privacy.cpd.history false privacy.cpd.offlineApps true privacy.cpd.sessions false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false Graphics Adapter Description NVIDIA GeForce 8400GS Vendor ID 0x10de Device ID 0x10c3 Adapter RAM 512 Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version 8.17.12.8562 Driver Date 10-15-2011 Direct2D Enabled true DirectWrite Enabled true (6.1.7601.17789) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce 8400GS) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041) GPU Accelerated Windows 1/1 Direct3D 10 AzureBackend direct2d JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.2 4.9.2 NSS 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC NSS Util 3.13.6.0 3.13.6.0 NSS SSL 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC NSS S/MIME 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do not click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check for problems caused by recent Flash updates and try these: *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed *disable protected mode in Flash 11.3 and later *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting

Chosen Solution

awomse its fixed

i tryed resetting without addons didnt work still .it was the "disable protected mode" which did the trick

added ProtectedMode=0 to the correct file in flash folder :) thank you

awomse its fixed i tryed resetting without addons didnt work still .it was the "disable protected mode" which did the trick added ProtectedMode=0 to the correct file in flash folder :) thank you
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

You're welcome. Glad that you were able to fix it.

You're welcome. Glad that you were able to fix it.