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Does not recognize OS for purpose of other websites

Posted

When attempting to use websites like Battlefield 3's "Battlelog" and Netflix's "Watch Instantly", which require Windows Vista or Windows 7, these websites fail to recognize my OS, which is Windows 7 64-bit.

I recently uninstalled an addon called Masking Agent, which purported to hide a computer's specifications from websites. How this addon got onto my computer I am unsure.

When attempting to use websites like Battlefield 3's "Battlelog" and Netflix's "Watch Instantly", which require Windows Vista or Windows 7, these websites fail to recognize my OS, which is Windows 7 64-bit. I recently uninstalled an addon called Masking Agent, which purported to hide a computer's specifications from websites. How this addon got onto my computer I am unsure.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • 1.140.0
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • 5.1.10411.0
  • VLC media player Web Plugin 2.0.0-rc
  • Pando Web Plugin
  • 0.70.4
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (masking-agent; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
5285 solutions 39183 answers

Chosen Solution

See this support article - https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser Reset the Firefox User Agent.

Question owner

Thank you very much. That cleared the problem right up.

Thank you very much. That cleared the problem right up.